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August 2023 by Lee L
Love ****** and this team. They consistently perform with the best prices and service. We have used them for over 10 years. When dealerships have disappointed with pricing and service, Snells come through every time!
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May 2023 by Emily Thompson
Awesome family owned business that puts the customer first and truly thinks of your needs. They went the extra mile.
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May 2023 by Loretta W
This business gave me estimate for work to be done on my vehicle and asked for $1700 to buy parts. I was told the job would take about 2 weeks. I paid the deposit and left my ********** weeks later I was told the parts were delayed. 1 month later I was told the parts came in. I can understand delay on parts but once parts received it still took 2 more months. I was given one excuse after another then outright lies about the status of my vehicle. Finally after 3 months and many excuses, lies, and attempts to add more to my bill, I had enough. After telling me once again my vehicle would be ready on a certain day then refusing to give it to me I had to show up with the police to get my own vehicle. The only reason I am giving 2 stars is because it appears to be running okay. Honestly I dont know what they did to my auto and why it took 3 months. Ridiculous!!!!!
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January 2023 by Jay Overly
Snell Automotive did a spectacular job of placing my rotors and brakes onto my 2015 Mustang 5.0. I also requested brake caliper covers to be placed on, and they went above and beyond regarding its placement as this is not common work for them. Additionally, I was allowed to look under my vehicle to get a sense of what’s under it, so I know for future reference, and they saved me a lot of money for unnecessary repairs that weren’t needed that I thought needed to be. They referred me to Dyno Tune to retune my vehicle instead of needing to spend the unnecessary money. Sherry, at the front desk, was very personable as well as informative and kept me posted with updates and photos, which eased my mind. The mechanics are also incredibly knowledgeable, and I’ve learned so much being a woman that I will transfer to others in the future. Their main priority is safety for the customer, along with fairness, knowledge, and unbeatable prices. I will HIGHLY recommend their services because it all was a learning experience that I’ve never had from past mechanics and service desk helpers, for which I am truly grateful. Lastly, although they are a bit short-handed, the turnaround time was still wonderful compared to the two months I had to wait at Ford for a clutch repair yet they were fully staffed. My only regret is that I wish I had used them sooner. Get repairs by Snell!!! You won’t regret it!!! -Jay & Chris OverlyServices: General repairs & maintenance
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December 2022 by R Bell
Relocated to Memphis. It took time to find a quality honest automotive repair ship.
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November 2022 by Kim K.
I had my car door switch fixed and they did NOT honor their 10% discount off of repairs up to $300.00. Needless to say, I will NOT be taking my car back there again.
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October 2022 by Arron Powell
The Snells of Snell Automotive are incredibly honest and give realistic estimates. I made a terrible mistake and went elsewhere for my last car repair because I was quoted a lower amount, but in the end, the extra repairs in the estimate from Mrs. Snell ended up costing even more at the other place.Do yourself a favor: Even if you get a lower quote elsewhere, stick with Snell. You’ll pretty much always save money and time with them compared to anywhere else!
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September 2022 by Michelle
Highly recommend this shop I was referred to them by a smaller shop the price for diagnoist and repair were both Fair and Honest they addressed the issues quicky the shop seems to be independtly owned and operated environment was clean and productive they did not push me for other SUGESSTED SERVICES overall one of my most pleasant auto repair experiences
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August 2022 by L Curtis
nice and honest people who won't overcharge you
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July 2022 by Dee Harrison
Absolutely great experience at Snell. Sherry’s communication through the process was above average and worked with me to help actually save me money on my rental car I needed while my car was being repaired. I would recommend Snell to anyone in the greater Memphis area.Service: Air conditioning
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July 2022 by Hal Warfield
Sherry at Snells is an absolute well of car knowledge. Everything we've had done there has exceeded expectations. Can't recommend them enough.Services: Engine repair
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May 2022 by Michelle Doss
Highly recommend this shop I was referred to them by a smaller shop the price for diagnoist and repair were both Fair and Honest they addressed the issues quicky the shop seems to be independtly owned and operated environment was clean and productive they did not push me for other SUGESSTED SERVICES overall one of my most pleasant auto repair experiences
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March 2022 by Carly D.
Snell Auto took great care of my car as well as me. They were very punctual and kind! Sherry was an excellent communicator and kept me up to date daily. This was my first time using them after being referred and I will absolutely go back when needed! Thank you to all the staff for getting my car back to where it needed to be, she runs beautifully!
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November 2021 by Jerome Johnson
I know there is a virus, but to conduct your business/ intake from the parking lot is NOT good customer service. You must take "reasonable" risk, as a cost of doing business.
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October 2021 by Andrea H
This is a great family-run repair shop! They are friendly, honest, and did a great job repairing my car. Sherry in the office is personable and knowledgeble. Thanks!
