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November 2023 by jamiene irons
Smith's has been servicing my car since 2019 and I’m always pleased with the service. This is the only service center I use and it’s because of Wes and his team.Thank You Wes for always giving your honest input… Thanks again you’re the best and I will continue to recommend Smith's
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October 2023 by Eric Schirhart
Awesome experience. A little slow since it's a smaller dealership so don't expect to get a deal done in two hours. Cherish was very helpful as was Dave in financing. All in all, love the car and will buy my next Mercedes from them if I don't go brand new!
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October 2023 by lainchen friese
I happened upon Smith in my search for a late model GLC with a specific exterior/interior color combo. From the moment I contacted sales (Paula) through the paperwork (Dave), I felt comfortable and cared for. I drove my last car for 17 years so I clearly don’t do this often! Yet, I was able to get a great sense of the vehicle and competitive price, and ultimately do the purchase from another state, sight unseen. Paula even worked with their service dept to get a piece of optional trim added as part of the sale. They found a competitive shipping rate and I had the car quickly and without incident. I had a lot of questions about the title status, remaining MB warranty, etc and they were patient with all of it. Definitely recommend Smith!
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October 2023 by Willie Tripp
Paula was very helpful and kind. She shows me how to operate the vehicle and explain things to me that I didn’t understand. They also went above and beyond to repaint the hood of the vehicle because the previous owner had some make up work done on it . To cover the damage that was done by the previous owner. I was please with that, and they delivered our car to us. We are very please and satisfied with the outcome in dealing with Smith Imports!!!?
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October 2023 by Derek Joseph
Smith Imports made the buying process extremely easy, and have top quality vehicles. I had the pleasure of meeting the owner while there and he was very genuine and upfront with all the vehicle details. I highly recommend Smith Imports!
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September 2023 by Donna Chapman
I love how they don’t follow you around. I love the selection. This was the car I’ve been looking for! My salesperson Marley was so sweet, knowledgeable and patient!❤️
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September 2023 by Robert B
I have had my car serviced he several times. the service is always excellent. Wes, the seevice manager is very knowledgeable and professional. He makes rhe time to explain what service is needed, why and at a good price.
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September 2023 by Dougas Fondren
I usually not the kind of person that give reviews, but this is one exception. I always have had all my Mercedes serviced at Smith Imports. Wes the service manager over the years has always been so professional, so full of knowledge when it comes to the repairs and maintenance of my vehicles, someone I trust, and coming from me, I don’t use that word freely. Wes.. thank you and your staff for all you do….
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September 2023 by Beverly Dantzler
Smith Imports is a great company. I have had excellent service since I purchased my vehicle. Their ethics and morals are at the forefront of their business model. I'm thankful to have the opportunity to drive one of their cool vehicles. I would highly recommend them to everyone. I would like to say thank you for the opportunity to drive one of the most efficient and reliable vehicles in today's market placr
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August 2023 by Tonya Mersher
The customer service was great and the guys in the repair shop was the best ever!!! I talked to Mr. West several of time and he was welcoming each time! He was very detailed and thorough about everything. Smith Import stole my heart and is #1 in my book!!
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August 2023 by jay graham
My car has been at Smith Imports for a month or so, and when I read the reviews most people have a great experience, I see that one lady mentioned never being told her car was ready. Perhaps this is what is going on with our car, I know a part had to be ordered but I was told it had arrived. (After i called again) I then was told that I would get a call last Tuesday or Wednesday and it should be ready. I did mention that this was our only car and we do not have uber services where we live, so now that it has been a month or more and it is hot, we would love to get our car back. I understand being short staffed but I would not have mind if the part was ordered and someone transported our car to another shop that could put the part in for us or some form of update. Even a loaner car would have been a nice offer with 100° weather last week.
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August 2023 by Paul Rogers
Exceptional Service and Attention to Detail: A Stellar Experience with Smiths ImportI have been a proud owner of a Mercedes-Benz for two decades now, and throughout this time, I have entrusted the care and maintenance of my vehicle to Smiths Import. I am delighted to share my experience and express my utmost satisfaction with their outstanding service. In particular, I must commend Wes, the service manager, whose exceptional attention to detail and customer-focused approach have consistently exceeded my expectations.From the moment I first walked through the doors of Smiths Import, I was greeted with warmth and professionalism. Wes, with his extensive knowledge and expertise, immediately put me at ease, demonstrating a genuine passion for his work and a commitment to ensuring the best care for my vehicle. His thoroughness and attention to detail were evident in every aspect of the service provided.Wes took the time to listen attentively to my concerns and answered all my questions with patience and clarity. He exhibited a deep understanding of my Mercedes-Benz model, offering insightful advice and guidance on the maintenance and repairs required. His recommendations were always practical, transparent, and aimed at maximizing the longevity and performance of my vehicle.What truly sets Wes apart is his unwavering dedication to customer satisfaction. He went above and beyond to accommodate my schedule and kept me informed at every stage of the service process. Whether it was a routine maintenance visit or a more complex repair job, Wes ensured that I was fully aware of the progress, any unexpected findings, and the estimated timeline for completion. His clear and timely communication provided me with peace of mind, knowing that my vehicle was in capable hands.The service technicians at Smiths Import, under Wes's guidance, demonstrated remarkable skill and precision in their work. It was evident that they took pride in their craft, employing the latest diagnostic tools and genuine Mercedes-Benz parts to deliver exceptional results. I was thoroughly impressed with the quality of their workmanship, as my vehicle consistently performed at its optimal level after each service visit.Moreover, the overall atmosphere at Smiths Import exudes professionalism and a genuine commitment to customer satisfaction. The staff members are friendly, courteous, and knowledgeable, making every interaction a pleasant one. The facility itself is clean, well-organized, and equipped with state-of-the-art equipment, instilling confidence in the quality of service provided.In conclusion, my experience with Smiths Import and Wes, the service manager, has been nothing short of excellent. Their attention to detail, customer-focused approach, and dedication to providing top-notch service are truly commendable. I wholeheartedly recommend Smiths Import for all Mercedes-Benz owners seeking exceptional automotive care. With Wes at the helm, you can rest assured that your vehicle will receive the utmost care and expertise it deserves.Thank you, Smiths Import and Wes, for consistently going above and beyond to ensure my Mercedes-Benz remains in pristine condition. - Paul Rogers
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August 2023 by Jay Fletcher
The team at Smith Imports were very professional, knowledgeable and consultative. We were in a pinch trying to find a vehicle quickly in a tough market. They made it happen. I look forward to being a customer/partner with them for a long time on this, and hopefully more vehicles in the future.
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August 2023 by Mitchell O. Thompson
Smith Auto is an excellent place to take your Mercedes-Benz for repair. Wes and his mechanics(even though he could use a couple more) are attentive to detail. They not only finish the job to your satisfaction, but to theirs also. Highly recommended to those in need of work on their vehicle. Thanks you ALL!!
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July 2023 by Vinaya Belagode
Excellent service. Very friendly people. They know what they are doing. Very reasonable price.Wes the service manager goes out of the way to help.I rented a car from airport and he even picked me up. Discussed what was going on during the ride. Gave his personal time. I had some lights show up on taking delivery he asked me to come back and in a hour and half diagnosed and fixed a sensor. I have not had this kind of service for a very long time. Fixed a shock absorber for Mercedes s class couple of years full warranty and life time warranty on parts anywhere in country. - it cannot get any better.Thanks Wes and thanks Smith Imports