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December 2023 by Carol Diffee
Very good customer service
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November 2023 by Lou Katzerman
Rude staff. They don't listen. Slow. Can't seem to get an order correct. Been there now 3 times. Will need to go a 4th time. Done with this place.
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May 2023 by Hannah Blaylock
They mixed the wrong paint color (was supposed to be a very dark gray) for one of two cans of paint for our deck. We didn't realize it until the next day because the colors were similar and you couldn't tell until after it dried.Had to redo the whole project and needed two paint gallons worth of paint to fix the mistake.Talked to the manager at this location. He was understanding in one way and refunded me for half my needs but also said things like “well it was a sunday” and “the employee probably just thought black paint was black paint” as excuses for why the paint was mixed wrong (We showed the mixer the actual sticker on the can BTW).The manager also blamed their system for why he couldn't help us with the second gallon. He might have truly had his hands tied I'm not sure.We called the Germantown location (who didn't make any mistakes) to see what they could do. They gave us 60% off on both cans we had to buy to redo all our work no problem. We will be going to that location from now on if we can help it.
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April 2023 by Andrea Wills
Store staff were very knowledgeable and attentive. Great guidance on color selection and products. I went there for both paint and woodstains.
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July 2022 by Carolyn B
Will definitely return to the forest hill location. The associate Madison was most helpful and courteous.
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June 2021 by Mike
Super friendly. Super knowledgeable.
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May 2021 by Julie
I did not have a great experience here. The people were very nice, but told me a gallon would be cheaper than a quart (because of a "paint shortage"). Only after the paint was mixed and I was paying did it become evident that this was not true -- I was charged $7 more for each gallon than a quart would have cost, despite discussing at length beforehand that I did not need a whole gallon of each paint and wanted the cheapest option. Also, the finish of my custom mix did not match (it was glossier), though they claimed to have painted on the sample I brought in and it was not visible. Given the price switch, I find myself wondering if they actually painted on it. I had a much better experience with Farrell-Calhoun, just down the street. Perfect matches, professional and honest staff, and the quarts were cheaper.
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March 2021 by Home Renovations
Very professional assistance and costumer service, Franklin u are the best ( store manager)I m definitely recommend this locations for whole ur paint projects and More.
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January 2021 by jeffrey Embry
The employees are always extremely knowledgeable on paint and are always very friendly. I can call them and they'll usually have my paint ready in 20 mins or less.
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October 2020 by Jenny Boland
Great, knowledgeable staff. Extremely helpful.
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June 2020 by Esteban Julian
(Translated by Google) The best paint store, and the employees are very professional and kind..I have 15 years working in paints and cigar with Sherwin-williams(Original)La mejor tienda en pinturas, y los empleados son muy profesionales y amables..yo tengo 15 años trabajando en pinturas y puro con Sherwin-williams
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June 2020 by marybeth floyd
Very friendly and helpful
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December 2019 by Rich Simpkins
Always nice group of folks when I go in.
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August 2019 by hector cervantes
Great paint great prices
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January 2019 by Alberto Balbiani
Friendly Staff, always willing to help. This is a Great store
