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January 2024 by Alison Kusay
Service King/ Crash Champions did an amazing job with my car. They were selected by our insurance company after I was rear ended. They were incredibly fast, friendly, and helpful. They went above and beyond to make sure they gave my car back in the best shape possible. In and out in almost a week! Fantastic service is hard to find, and that's exactly what they provide. Could not recommend them enough!
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December 2023 by tfwoods15
Horrible service when repairing cars in accident. They didn’t perform a full check and never followed up after repeated contact to get issue resolved. They only repair cosmetic damage and didn’t check for internal after I stated it was something else not right. After getting paid by insurance company they refused to help fix matters and never returned calls or attends of me stopping by.
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November 2023 by Demond Adams
I have used the Service King twice in Bartlett on Stage Road in the last 4 years and their Service was Outstanding and Quality of Work was Great!
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July 2023 by Evita Johnson
I'm extremely satisfied with the exceptional customer service support I received. Prior to contacting Mindy, I was on the verge of tears due to my overwhelming frustration in locating a tow service for our car. Right from our initial phone conversation, she provided immense assistance, and upon entering their establishment, I was warmly welcomed by the staff. Despite the prevalent negativity in our city, there are still remarkable individuals who overshadow it with their positivity. I want to express my gratitude to everyone involved for accommodating us during this stressful period.
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May 2023 by Karen Henderson
Every individual has a different experience. My visit was unpleasant and not handled in a professional manner. There is lack of communication from the staff. My glove box and console were rummaged through and item(s) stolen. Reported to both service King and my insurance. I was not pleased with my experience with Service King.
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May 2023 by Trenata Tucker
They were GREAT! I really didn't have any problems with them, and they knew me by name, lol. Maybe because I was constantly coming up there or sometimes called. The girls up front helped with whatever information they had when they could, and if it's bad news, they don't try to hurt your feelings with the information, lol! I will always come back, but I hope I don't have to.
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May 2023 by wayne duncan
Front office associates were super helpful and experienced. They did a walk around on my car and got me in a rental right away.
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April 2023 by Kris Johnson
1hr late for my estimate appointment didn’t ever send the estimate all around unprofessional
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February 2023 by Andrea Tucker
Car look brand new, the work they did is top tier! Major shoutout to Carolyn Jackson for going above and beyond plus making sure my vehicle looks good as new! I mean it looks like it came off the showroom floor. Will add pictures later. I can’t thank y’all enough. It was worth the wait
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February 2023 by Sederia Boyd
Check in was fast, professional, and friendly. The place is very clean. You are walked through the whole process including your responsibility and methods of payment before your vehicle is released to you.
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January 2023 by Tiffani Tyson
DO NOT USE THIS LOCATION Reason for visit was an insurance claim for minor cosmetic damage. They broke the original part off the car and suggested I get some crazy glue to fix it. All of my gas is gone and now my car is knocking and shaking really bad. Then Carrol asked for payment (knowing it was an insurance claim). legal action is the next step. DO NOT USE THIS PLACEService: Body & Trim
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December 2022 by Andrea T
Run fast from this place, these people are VERY unethical. SAVE YOURSELF A HEADACHE. DO NOT TAKE YOUR VEHICLE TO THIS PLACE! It will be the biggest mistake of your life. Especially if you have a luxury car.They have had every single part for over 45 days, and still giving the runaround about my vehicle. The airbag installer daughter got sick, 3rd party vendor was hired to do the work, and the tech that was working on my vehicle quit. Today told my adjuster parts are on backorder, which the dealer confirmed they have everything that was ordered. Also, they told me all parts are in but the tech quit (I have it in writing). I've been more than patient, also customer service is EXTREMELY rude, I had one young lady get smart with me when I told her all parts are in (at this time they had forgot to order the seat airbag which was another waiting game). They rec. the seat air bag 11/2. Then they told me once seat airbag ARRIVE it would only take 3 days to install, here we are another month car still in their possession. Now telling my adjuster another 3 weeks.Please don't take your car here, the reviews are bogus. Everybody I've asked after my vehicle was already in their possession had an awful experience. I can't believe this place is still open they don't operate with integrity or professionalism. SERVICE IS "NOT" KING HERE!!!!Will update review accurate/detail timeline later***Range Rover been in their possession 6 months***Service: Body & Trim
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December 2022 by Andrea Cowart
A very good experience. Staff was very friendly, kept me informed. Did an excellent job on my car repair. They made the process very easy
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December 2022 by Deborah Faith Taylor
Car repaired in a timely manner, perfect color match, & professional,,friendly staff.
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October 2022 by Memphimyzd Muzik
HORRIBLE service. Custer service woman “CARROLL”, was VERY UNPROFESSIONAL!!! I will NEVER come back here or recommend ANYONE to go here. Told me would I like her to spell her name for a bad review. Totally disrespectful and SHE (using that term loosely) should deal with disciplinary act!!! IMMEDIATELY
