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October 2024 by tanya kelley
I called last week because my battery was dragging when I was starting my car. I went to this location at 8am this morning and told Winston why I was there and his response was, "you need an appointment. " I said no I need my battery switched out at no cost because I've only had it 2 years and I have a 3 year warranty. He starts working on it as slowly as possible. After 45 mins he gets ready to install it and I ask "how much longer?" His response was "as long as it takes." I said 'I need a time because I have to let my office know." So, he starts moving again more slowly this time and he finally gets it finished. If he would move faster and stay off of his cellphone the department would not be as behind.
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July 2024 by Andrea Tate
Long story short this location and 64 location are both terrible! I purchased 4 tired in Feb 2023 and have had to replace two already and multiple plugs. The lead Winston is personable but can’t be trusted. I brought my truck in after the plug came out of the tire and Winston and one of the other techs tried to lie and say there was “something” in my tire but when another tech walked up he said there was nothing in it. They didn’t tighten my lock lugs and two fell off. When asked about it I was told to just buy a regular lug or they would have to run the tapes back to see if the techs made a mistake. I ask for the tape review and never heard from them. Save your money! They suck and so does Good Year tires. It has not been a good year with these tires.
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November 2023 by Wendy Read
Mr Winston and his crew are amazing. I will only ever go to the Covington Pike Sam’s because he has such wonderful customer service and takes care of his customers 100%! Not only does he help you get the best deal, but he does it as quick as possible with a smile on his face even when things don’t go as planned or computers crash or your card doesn’t work he still has a smile on his face, and treats you with kindness, and I appreciate that so much !
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July 2023 by Hailee B.
They won't bring your order out to you anymore at any of the pickup spots. They make you pull to the blue door now and have to fight traffic. Ridiculous. Nothing but abunch of lazy a$$ people. Will be going to Bartlett from now on.
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June 2023 by George Holley
HATEFUL. AND. BLATANTLY RASCIST
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May 2023 by Beverly Goliday
Had everything I needed
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May 2023 by David S.
Joined up just last year...the wait In the check out line usually shorter if you are paying with card. Still, it's better to go during Off peak hours. One employee there in particular was very friendly and Helpful to me...Guage (or Cauge?) his name was. While busy at another task with a couple of other employees I asked him about a specific detergent product I bought there before. They happened not to have that specific brand..it turned out ..but he had very politely dropped his other task without my asking or expecting him to...to make a brief but concerted effort to check for me...then immediately after that he made a couple of helpful recommendations or product brand suggestions along those lines. Very professional and congenial.
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February 2023 by Mansoore E.
I barely write a bad review about any grocery stores, but I need to do so today after very poor customer service experience at Sam's club in Memphis, TN.I got my Plus memebrship (~100 USD) in Sep2022, and ordered foods,houshold items specifically by delivery or shipping. Since Jan2023 I tried ~10 times to order grocery items online, but my orders were cancelled without reciving any emails or notifications or explanations. Just yesterday I contacted the customer service, and after 2hrs inspection they emailed me "After Further review of your membership, activity has revealed a history of unusual behavior. So, we're exercising our right to restrict online returns and purchases with your membership. Additional information regarding membership restrictions is outlined in the Terms and Conditions of Membership on our website". This is indeed nonsense, after inquiring why this decision has been made I recieved another email "I do apologize but this decision was made by a department that is bound by legal policy. It is final and would not be reversed, take care and I do apologize again."Man, this is BS. I would never recommend this store to anyone because of exteremly poor customer service.
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October 2022 by Amanda Brock
I recently bought a tire at Sam's. It is already leaking. I have little to no availability. I called to try to inquire about hours because the hours listed online are not correct. I asked about when they closed and what their weekend hours were. The man got irritated that I needed to know the hours for the weekend too. He just hung up on me. When I called back to ask his name, he hung up again. This person should not be on phones.
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July 2022 by Julie W.
I have too much fun in this store! Great product selection! Friendly staff! Gas station is easy to get in and out.
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May 2022 by Cedric Barnett
Variety is there Quality is there
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March 2022 by LaShawn N.
I hadn't been to Sam's in years, but my overall shopping experience was good. I didn't have any issues finding the merchandise I was looking for. I even saw extras no I didn't pick them up. Lol The food and vegetables are fresh and well packaged. The staff was very helpful and professional. I didn't have to wait in line long at all. Yes, I recommend this location to all shoppers.
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October 2021 by Yas D.
They are very professional when it comes to the tire department. I use them for the reasonable price and warranty. They let you know the full process and make sure you know when to come in for your maintenance.
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September 2021 by Viveca Sanders
Very professional, polite, and experienced techs. I will definitely be going to Sam's Club Tire & Battery for any future tire needs.
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July 2021 by Ashley Nicole Peña
Had everything i needed. Lines were long but moved quickly.
