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December 2023 by LaShae McConnell
If they knew how to answer a phone it’d be great!Was wanting to come in and grab a couch, knew exactly what I wanted from the website and tried to call to simply see if they had it in stock.Instead I’m getting a few rings then sent straight to a voicemail you can’t even leave a message for. I called at least four times in a row with the same result.Was really hoping to buy from Royal cause the prices are reasonable for the economy we’re in, but the blatant unprofessionalism isn’t worth itEdit to owner: I called the number you hit when you press call on google maps like everyone else does…
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August 2023 by Chareca Hampton
Communication & Delivery time is horrible had to make three appointments and still have not received my delivery Michelle told me my delivery time was 2pm to 5pm I got a call my delivery will be there in 10 minutes not even 1 minute the delivery people call my phone show up to my home call me ask was I home I told them I’m 15 minutes away they hang up i been waiting on my delivery for months now I want all my money back ASAP!!!! I’m over the furniture and the company
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July 2023 by John R Walker Jr.
Bad customer service, no communication between warehouse and store on delivery times. Promised by store delivery 8-11 am no show, then 11-2 again no show, then again 3-5 pm. Unacceptable, and pitiful excuses. NO COMMUNICATION AT ALL. $160.00 delivery charge, 2 appointments canceled due to this. UNACCEPTABLE!!!!! I will not be a returning customer.
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March 2023 by Taji Yarbrough
Valencia Palmer Henderson is the best salesperson over at Royal on Winchester. She help me pick the perfect bedroom set did the paperwork in a timely manner no long wait just perfect. I will always shop with her. Thanks Valencia
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May 2022 by Carolyn Armmer
Only the assistant manager and Ms Wendy gave above service to me. This is my last time at Royal. The quality of their products has gone down.
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May 2022 by Megan Yerg
Received my chairs 3 days late, after being told I would receive them at 2 other previous times before today's date. I am in no way upset with the sales staff in Tuscaloosa where we purchased our dining set. I am overly pleased with everyone I have spoken to personally. Though I am very upset with the fact that I even had to wait 2 days extra to get my dining chairs, this is not what I had in mind when I paid extra for delivery. pleased to have my set, not pleased with the delay caused by the warehouse.
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December 2021 by Sheree Hardimon
I would like to say my experience started off with a missed delivery Bella helped with a great attitude that made my everything better customer service is Key! Thank you Bella and Royal. Signed. Mrs. Hardimon
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December 2021 by Alex “Alvino” Boone
Hey my mother received the wrong stove on a delivery so I had to go get the right stove myself from the warehouse but they didn't have stainless steel like she supposedly ordered so I guess all black will do..... Also the technician didn't come through to hook up the appliances that she ordered. Come on I know this can fixed right no courtesy call on not following up.
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November 2021 by Justin Hawkins
Pretty decent experience overall.
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November 2021 by Tony Schmitz
It wasn't quite as bad as I had imagined. After a few phone conversations. But, definitely the place is stuck in the 80s.And you have to be the person who ordered it, bring your photo ID and the credit card you used to pay.We had to cancel an order that had been placed by a family member in Murfreesboro. It had been placed online. And they expected here to pick it up. So, after arguing with them. We just canceled and put on my card.Kind of a hassle.
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November 2021 by Kevin Pilate
Great merchandise. they got me in and out quickly
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September 2021 by Tammy Leath
They need get some better way for the delivers. I have been calling since they opened at 8am no answer. They give you date for your delivers and you don't get your your furniture. I been calling the store on lamar ave. where I purchased from no answer. I'm so over Royal
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September 2021 by Sheree Clark
I would like to say my experience started off with a missed delivery Bella helped with a great attitude that made my everything better customer service is Key! Thank you Bella and Royal. Signed. Mrs. Hardimon
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September 2021 by Cassandra Price
Friendly, clean off. Guys loading was exceptional and patient. Kudos
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August 2021 by tiffany59 nelson
Been calling for 4 months yall keep giving me the run around I need my table and my autumn then the men work on summer is da boss but can't let us no whats going on call corporate y'all still didn't do nothing about wat going on that's so sad
