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January 2024 by Lula Ayers
Yes this place is great to shop at people's are very friendly
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September 2023 by WILLIE Stevens
Bad business I have purchased furniture from Royals before I will never again unless they change their operations of business
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May 2023 by Tina L
Went there to get a couch and love seat the employee that worked with us took us all around store explained the furniture and found a set in our price range
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September 2022 by Jacqueline Wright
Think I will shop further on!
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May 2022 by Joslyn Threatt
I purchased a leather sofa, oversized leather chair and ottoman last year in May 2021. My sales person was very helpful. We had small talk about the furniture and the style I was seeking to purchase. I informed her I was moving in the Fall into my new home. She informed me that she had just purchased a home in Horn Lake. She stated she got a really good deal etc. I purchased the furniture and moved in October 2021. I contacted Royal in February to inform them my sofa will not recline into its original position. I was informed to contact the furniture warranty and they would take care of the situation. Long story short I received an email from Karen H. who informed me because my furniture had been moved my warranty was voided. She provided me with a number to a furniture repair company. I called the number and was informed they haven’t serviced this area in years. My issue is that my couch will not recline. I told my salesperson I will be moving in October, that would have been the time to tell me about the warranty, if the furniture was moved. I would’ve waited to purchase the furniture. I wasn’t in need at that time. I’ve called the store several times and have been given contact numbers for someone name Michelle at corporate. I’ve called the number and left several message with no return call. I have called several furniture repair places and can’t find anyone to repair my sofa. BUYERS BEWARE OF PURCHASING FURNITURE FROM ROYAL. ITS THE TINY DETAILS THAT ARE NOT DIVULGED THAT END UP COSTING THE CONSUMER.
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June 2021 by Girl 19 Tn
This location make you hate you been there
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May 2021 by Robert O'Neal
Ordered a bedroom set waited 2 weeks for delivery just for them to drop dresser and break it ok so I’m like dang I also waited 2 more weeks for a replacement which when the day came they didn’t show so now I’m waiting on a dresser that has been a month now very very disappointing and they also hung up in my face ? when clearly anybody they made a mistake. Gotta wait 2 more weeks for a dressser in all will b a month and 2 weeks
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April 2021 by Patricia Wesley
I have always went in Royal Furniture and found everything that I was looking for they have beautiful furniture and good sturdy furniture that last have been shopping here for years
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April 2021 by Terence Lumpkin
Good friendly Salesmanship
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February 2021 by Chelsea Moore
Mr. Charles Has TERRIBLE Customer Service. Don’t Get Me Wrong, He Was Cool... IN THE BEGINNING!! Towards The End Of The Sale, He Missed Out On His Money Trying To Talk Like He Knew Me. All I Wanted Was A Bed For My Daughter, Once We Got To The References Thats When Everything Went LEFT... He Was Talking Like I Was Trying To Steal The Bed Or Something... “You Trying To Run Off On The Plug” Like Dude Are You Serious? Cash Was About To Get Handed To Him & I Signed My Paperwork... Just Because I’m Young Doesn’t Mean You’re About To Stereotype Me, I Wouldn’t Recommend If He’s The Salesman For Young Adults
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February 2021 by mary hampton
I love Ms. Jackie customer service skills. Great personality and very helpful.
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February 2021 by laquisha reed
Charles had excellent customer service and was very professional. I would definitely recommend!!
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January 2021 by Suprenea Cloyd
The living room set that we paid cash for wasnt what we received. The dinette set wasn't delivered and they have nerve to get an attitude with you over the purchase
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January 2021 by John Brown
This is the place.please stop by u want regret it.amen
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November 2020 by Ace Naraiki
GREAT CUSTOMER SERVICE.
