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May 2024 by Frances Anderson
Very professional staff, great service, and quality repairs that resolved my issues. I'm pleased
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May 2024 by Kelli Dumas
I needed a repair on a custom made gold medical alert bracelet. Kelvin told me it would probably take two days which made me uncomfortable since I don’t like to be without my emergency bracelet. But I decided to leave it anyway. I went across the street to pick up a prescription and by the time I was finished, I got a text alert saying my repair was done. Literally less than 30 minutes!! The repair is great, Kelvin was nice and I have found a new business to frequent! Highly recommend!
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May 2024 by Raushanah Morgan
I have come here for years but the customer service doesn’t get very far here. The owner watched from the inside and wouldn’t open the door at 2pm on a Saturday. Isn’t that the ideal time to run errands like getting jewelry repaired? If y'all don’t want to be open, don’t!
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June 2023 by Sarah B.
My personal experience was same day repair on two items and wonderful and friendly service. This store is about 25 minutes from my house but my usual jewelry store closed and I have been looking for a new repair jewelry store. Will definitely be back for any other repair needs.
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May 2023 by Daija Parker
Please do not bother with this company. The lady in there is extremely rude. I first thought on my first visit she was having a bad day; however, I came in there 3 times following that and she still had a very bad attitude every single time. My last visit there I went in so she could fix my gold chain. She informed me that it should be ready by the end of day, which was a Friday. She never called back to inform me they could not meet the deadline. I visited the store that following Monday to check on the status, since it was in fact 3 days after the quote estimated time.She told me verbatim, "You're just going to have to be patient because we hate working on that style of chain because it is so tedious.” I asked her what style it was, and she rudely put her hand up and told me let her finish and proceeds to say, “If you don't feel like waiting, you can get a refund and have someone else to fix it.” I'm not sure why she responded in that matter because I was extremely polite, and she is the one who told me it would be ready 3 days prior. I should of took her advice and took it elsewhere.I got the chain back the following day. She used a black permanent marker on my gold chain to pinpoint where they needed to fix, and when my chain was returned the black marker was very visible. They did not even bother to clean it. I spent roughly $80 in repairs just for the chain to BREAK 2 DAYS LATER!!!The customer service was so bad an unwelcoming, I did not even bother to take it back. That chain/necklace is very symbolic to me so and I wanted it fixed ASAP so I did not bother to take it to another Jeweler. I took the chain to a Jeweler in Collierville, and it has been months the chain in still intact. Not only do they have horrible customer service, they also do bad work!
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October 2022 by Joanne Houston
The customer service was great and fast!
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June 2022 by Shaun McGowan
Always quality service and friendly. Great prices also
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June 2021 by Crystal R.
1st off I want to mention that they are Black owned. very warm, welcoming and Family oriented soon as I walked in. So I went in to get a ring removed. With no hesitation they were willing to help me. After being on lock down, I had gained some weight and caused my class ring to become way too tight to even twist let along get it past the knuckle. They were very careful and made sure I was comfortable through out the entire process. I really wanted to persevere the quality of my class ring,especially with it being gold, I must say they did an exceptional job. The ring is still in immaculate shape. I can't wait for the swelling in my finger to go down so I can go back to get it resized. I also saw some very beautiful pieces of jewelry there with fair pricing. I highly recommend this place if you are needing ANY type of repairs or simply looking for a new necklace, ring, watch ect. Thank you Guys so much
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June 2021 by Doris Martin
This shop was very pleasant. It's a black owned business I will gladly patronize again.
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May 2021 by Kim Weatherspoon
Best jeweler I've ever met. The owner is extremely talented and kind. I love the beautiful unique pieces, and the prices. I highly recommend this jewelry repair.
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May 2021 by Debra Washington
Went in to get a battery change on my mom watch. Store owner and staff disappeared to the back. I wanted to see a couple of pieces to possibly buy. My people are the worst people to own an run a business. Like one other consumer stated it's for maybe fixes and battery replacement which is very inexpensive an that's it because the staff is horrible and the selection pretty much is to.
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August 2020 by Tanya Middleton Burton
Kelvin and the staff at Quality Jewelry are awesome!
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June 2020 by Alexus Leiay
Went in today to look walked out with something I've wanted for years thanks to the time they took out to make sure everything I wanted they took care of! Will be back soon!!
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August 2019 by Brenda Ramsey
I went in today to have my watch repaired and the young lady there was very friendly and polite with great customer service skills. I will most definitely return and also tell my friends and family about the service and reasonable prices on their Jewelries.
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August 2019 by Donna Blount
Great service ! Only jewey repair shop i use! Keep up your awesome customer service. God Bless!
