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November 2023 by Matthew McKinnie
I had a return that needed to be sent to Amazon, so they had it set to be returned through Pilot. Within the span of one month, they didn't show up/call on 4 different occasions after the pickups were scheduled. So glad I don't have to deal with them anymore. If you have an option, DO NOT use Pilot.
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November 2023 by William Bond
This is the worst freight company that I have ever dealt with. They are very dishonest. I found out that my tv was damaged, so Walmart replaced it in transit. They have continued to delay my delivery
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August 2023 by Jeff Kennedy
Service was outstanding and days ahead of schedule!!! Thank you!!!
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December 2021 by Kerrie Darnell
I purchased a ceramic grill from Wal-Mart and because of it's size and weight, it was shipped using Pilot Freight Services. I was nervous at first because of all the negative reviews. But they were actually awesome! My package was delivered on time and the delivery driver was very nice and polite.
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December 2021 by DJ Chill Will
This is literally the worst company I have ever had ship anything to me. Ordered a tv November 22nd, today is December 14th and I still have not received it, when it was promised at least by December 4th. They are incompetent and seems either they don’t care or no one knows what they are doing. If you can help it DO NO USE pilot freight services!!
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October 2021 by Amanda Henderson
I went for a job interview the GM was very nice and professional but I wasn't too happy about the location.
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September 2021 by Mike Kirby
I deal with 5 freight companies and Pilot is the worst. When you call the national phone number, you get routed in a circle back to the start. It never connects you, so you can't get an update. The recording says to check the website, but it isn't updated. Then they route packages to Ohio (flood damaged area) vs. Memphis, without explanation. Now packages are lost.Again, you can't talk to a rep on the phone. Worst of all, the packages are routinely damaged and poked with forklift tines. The drivers are careless and ding the packages on the steel tailgate as the pull them off the truck.
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June 2021 by Jae Driscoll
Ordered a TV off Amazon and Pilot was the freight company assigned to deliver it. Pilot missed the delivery window and never showed up at all. Waited on hold multiple times trying to speak with a representative but was never able to reach anyone about the issue. Cancelling the order with Amazon just because Pilot can't do what they are supposed to!
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May 2021 by Preston VanBuren
All of the bad reviews are true. Terrible shipping service. Took off from work to receive my package and it never arrived. Had to reschedule multiple times. Also terrible communication.
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March 2021 by Shawn W.
Looks like they deleted their old account due to bad reviews. They had 1.5 stars with 154 reviews under Pilot Freight Services. Worst company maybe ever. DO NOT SHIP WITH THEM. Lost out over $1000 of my own time when they do not show to deliver and then don't deliver whole order and notify seller it was all delivered. Prob reason the are not part of BBB.
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January 2021 by Destinee Lansden
Kevin Sr. and Kevin Jr. were prompt and efficient. I was nervous after reading the previous posts but thankfully I had a great experience
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January 2021 by Lauren Laird
Got a tv through fingerhut and received it messed up in back and unbalanced but still worked but not paying full price did a return and it’s been a week now and waiting for pilot to pick it up. They called on a Tuesday to schedule a pick up for Thursday between 10-2 so I wait all day on them call them at 4 to ask where they are at and they told me they never scheduled an appointment but they called me. They said they will pick up next day which is today from 10-2 I call at 2 and they said driver is late and now it’s after 6:30 and still haven’t heard from them and the number you call to talk them closed at 5 today. This is a horrible company. I will never deal with them ever again.
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January 2021 by Marc Ashley
Got confirmation email of a delivery for 10/08/20. Took off work to be there for it. I called after item was not delivered and was told it was their mistake and would be delivered the next day and promised it would be before 11am because I would now have to take time off work again for this. 11am comes around, no delivery and no call to let me know they were on the way like I was promised. I called back and they apologized and said can deliver at 1:30 and I would get a call an hour before so I could get there in time. I called back at 1 bc I hadn't recieved call i was told I would. Samw guy I have been speaking to yesterday and today said it might be around 230 now. I am trying to do my job around times I was told I woild have my item delivered and pushing things around to make sure I am available only to have them not do what they said they will do. I asked to speak to a manager and he stated he was the manager. Wow. He offered no explanation or anything other than the item will be delivered today. Embarrassing a manager makes all these mistakes and can't do anything to fix it or actually make good on his promises.
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December 2019 by Daxtasy FPV
So unhelpful. Passed the order off to Hill Logistics who was horrible and never delivered the order, but when I called Pilot never told me. They acted as if they still had the freight and were still trying to deliver it. Which never occurred.
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May 2019 by Meredith Gladney
This company is truly awful! I have a shipment schedule through Amazon to arrive from 3-6 and they changed the time less than 24 hours in advance. When I called they assured me that the time was switched to the correct time and they showed up at 1:30. They tried to force my neighbor to sign for the package. When I told them no, they will deliver it to me during the correct time window, they were rude and disrespectful! The supervisor was never available to have a conversation. They refuse to follow the times set forth by the company that is supplying them with business.
