-
February 2024 by Erika Solang
Called to ask if a part was available and the guy was rude. Arrived to pick up the part and realized later they gave us the girl working there gave us the wrong part. When we returned it, we had to wait almost an hour for someone to bring the correct part from a different location on Macon. They need to improve on customer service and train better.
-
February 2024 by Melissa Chisum
Excellent customer service
-
November 2023 by Ray Bond
Staff was helpful and found what I needed quickly.
-
August 2023 by Vasan Serca
Helpful with helping find a good deal on the 48 series battery !!
-
May 2023 by Christina Mulliford
Admittedly, this is only on two parts of my experience. Two separate occasions.The first: needed a tool - specific socket for my jeep's engine mounts. $30 for a set of maybe 10. Guy assured me it was the right size (couldn't test due to having to take apart the engine in the car I drove to buy the part to reach the bolt). It wasn't. Return was easy. Ended up going to Lowes and buying a full 30 piece set for $24 that had the part I needed and then some. Very overpriced for what you get IMO.Today 4/28/23 I go in and ask them to scan my battery and my computer. These are free and I wasn't sure if the battery was causing the codes or just another issue. Girl came out..... she didn't even know where the battery was. She started taking the housing off my fuse box. Not reassuring at all. I pointed to the battery... she scanned it (but did have issue knowing which kind it was - my battery has an insulation piece on it that needs to be removed to see the label - so I'm not sure what she put in the system). She said the battery was great, but that the starter was no good. She scanned the computer and it was giving the codes I knew about already. So I decide to go in to auto zone down Houston levee and ask them also scan my battery and computer as well. Figured it couldn't hurt - especially since getting a new started is a pain.... They say the battery is no good and that scanning anything else (starter/computer/etc) wouldn't come out correctly as the battery isn't giving them enough power to properly work. I ended up leaving and going back to them to buy a new battery just now. They were great. But for real.... the girl at this O'Reilly's didn't even know where the battery was... It's on top.... hard to miss... has red/black connectors on it and a warning label on top of the insulator (connectors are clearly visible/accessible). Y'all lost my trust on that one. Had she told me the battery was wrong, I likely would have bought one from you. Please help Joscelyn out - she was super sweet, but needs a little more instruction.
-
February 2023 by Christopher banks
The same in every state. Helpful people.
-
January 2023 by Jason Chiang
Great customer service and support. Nice staff.
-
October 2022 by Richard Snipes
Ordered parts that never came in. Called to check on them. Employee mumbled on the phone. Asked him to speak up I couldn't hear. He hung up. Called back. Mumble mouth again. Too many other parts stores to put up with that garbage.
-
September 2022 by Edith Johnson
The manager went above and beyond to fix the issue I had with my license plate
-
September 2022 by Joshua Stone
Rude young lady who works here. Brown girl who acted like I stepped on her puppy.
-
September 2022 by zina jordan
Yes this store is Awesome Excellent Service
-
August 2022 by Noah Garrett
Thanks, Randall, for quickly and accurately diagnosing our issue... Got us the right info, parts, and even saved us a pretty penny on what the mechanic would have charged for the same service.
-
August 2022 by Audrey Malone
O'Reilly's the staff was very helpful they had what I needed in stock I did not have to wait long the clerk was very knowledgeable and very helpful and I will be back every time I go there awesome experience
-
July 2022 by Larry Smith
Assistant manager was great took care of me with no hassle
-
May 2022 by Izzy Burkett
the absolute best customer service, the store manager Khris went above and beyond to help us, I will always come here from here forward, thank y’all so much!!
