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October 2024 by Jim Riley
Easy purchase. Good deal
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August 2024 by Larry Sanders
they are very helpful
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August 2024 by Brett Metzel
online page is difficult to maneuver, often needs repeated information.
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August 2024 by Justin Retherford
Talked to the manager about needing a replacement of my Kluth micro ratchet because it seized up and was told that I need a receipt in order to get it covered even tho when I bought it they told me it was lifetime guaranteed. the manager had no clue what she was talking about and I no longer by Kluth or any tools from here because of the hassle I had to go through
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June 2024 by Todd Y
Finding out if fuel caddy was battery powered or hand powered was a very big pain. It's very simple to inform people quickly if an item uses a hand turn crank for power, or a safe location for batteries.
I spent 20 minutes looking for a simple battery powered fuel caddy, or hand powered. .
absolutely a dissatisfied buyer,
David Young
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June 2024 by sam mccraw
Love Northern tools !!
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May 2024 by Ronnie Brunson
Quick and easy I will definitely use Northern Tool again I have used them in the past
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May 2024 by Robert Smith
my online order was processed quickly, it was ready for pickup like the email said.
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May 2024 by Dan Colturi
Didn't have the Milwaukee packout crates had to order online. Other than that solid store with good customer service.
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April 2024 by Siah Williams
Always great customer service
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March 2024 by Ken B
Great products & easy ordering.
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March 2024 by Franklin Wortman
Would have shopped in store today but no in store pickup available. would have paid 200$ for overnight shipping but that wasn't an option either.
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March 2024 by william hickman
I called up there to see if a $600 dollar product was available. It rang for a while then someone finally answered, (meaning the ringing stopped and I could hear the bustle of the store and breathing on the phone.) I greeted them and asked if they had this item in stock. The person on the other end of the phone began talking to someone else then put me on hold. Without any acknowledgment of my existence at all. I hung up after 5 minutes.
I’ve never bought anything from northern tool before and I found they had a product I was looking for online available to order so I figured I’d go buy it in store if they had it but didn’t want to drive there if they didn’t have it in stock. I guess I’ll call another hardware store maybe their customer service is a little better.
Reply to your reply:
That feels a very condescending. It takes 2-3 seconds to simply say “northern tool, please hold.”
Instead they answered didn’t say anything to me for 30 seconds then put me on hold for several minutes. I understand things get busy if you’re too busy to answer then just don’t answer the phone… or greet them (acknowledge their existence and tell them to hold like every other business)
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March 2024 by edwin noble
Always courteous and helpful. They keep you informed on all orders. Excellent company & employees. Much appreciated for their courtesy & professional
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February 2024 by Joe Clevers
Courteous helpful employees
