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September 2024 by Danny Vantreese
2nd time for injector pump in 9 months, get the truck back with the check engine light on and get basically told I was lying because I said it wasn't on before. Bad rattle in the motor and it was just going to get swept under the rug with hopes I would drive it off and not notice. $25kin less than 9 months with the same issue not to mention the other $5-$7k we spent getting the front end fixed which is still not right but I am to afraid to even ask about that. The service manager knew about the motor noise and told me it was just a lifter that needed to prime itself and it seem to have done that until you give it gas then it sounds like it's coming apart. Amazed they were going to push this out on someone they were hoping had no clue what to listen for. All I want is my truck to be right. It's not our fault the part supplier if dragging their feet on the warranty, we bought the part through you on your word that it was good so now fix it. Ms James seems to be very willing to help but this being a warranty job I think has the rest of them not caring. $30k in less than 9 months and this is how we get treated. Maybe they will make it right but somehow I doubt it.
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July 2024 by Stacia R (Stacie)
No written estimate given. Don’t expect Ford MSRP parts pricing. They changed the battery quickly, but I would have done it myself if I would have known about the 60% markups. Would not use again. Update- they adjusted the price to MSRP, thanks for making it right.
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September 2023 by Watch It Happen
They are okay....
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September 2023 by Tim Jacobs
Been here a few times, I will be looking for another shop to service our fleet.
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August 2023 by Deborah Hoover
We had our Class A motorhome towed in for an engine repair. Only 44K miles on it! We are the original owners and take very good care of it - always servicing it properly. They said it needed a new engine and charged us $23,000 dollars. All of our research - including their original mechanic that we talked to quoted btw $10K and $13K. We were stranded - unable to take it elsewhere for another quote and they knew it. Everyone we talked to gave us a different story. Extremely disturbing experience. 8-5-23 Update: Ms. James called me and addressed all of the issues we had (most not mentioned here). She talked to her staff to address the concerns. Anyway, she refunded $2,551. It is refreshing when a business owns up to their mistakes and truly tries to make things right. So I am amending the review from a 1 to a 4 star.
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July 2023 by jose esquivel
I recommend this MHC dealership to anyone, Truck had to get it tow because brakes were stuck. Lorre James and Marshal were very helpful to get this solve as quickly as possible. The overall experiance was fantastic.
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June 2023 by Annie Yoder
Great service for my RV. Impressed with the friendly staff and professionalism of this place.
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June 2023 by Lessye Ashworth
They took care of everything! They made our issue right and took care of our RV.
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April 2023 by DeAngelo Askew
I brought my truck in to get the spark plugs changed & a coil pack on cylinder 3. I told them exactly what I needed done to my truck and they ran a $200+ diagnostics test to tell me the same thing I already knew. My truck sat for 72 hours and I wasted $200. I was told my truck would be ready on Monday & they left without notifying me they weren’t going to be able to fix on Monday after saying they would.
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April 2023 by Dave W
Great place to get your RV serviced. Same day turn around for a minor recall and a oil change. Ask for Pat. Chis is the manager.
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November 2022 by Kortney McDonald
Save yourself the time, money and effort and don't go here. They lie on prices and don't do what they say. Very unprofessional. Will never go here again and want to warn others and save them the trouble.
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October 2022 by siane tucker
Service representative, Pat Beshears went the extra mile to help us solve a problem with our GPS that was stating "insert SD Card" by checking with another dealer to see if they had any cards. He then checked our vehicle after being told there were no cards available at all. He started up our truck & realized that somehow the card had been pushed & unknown to us had ejected itself enough to not be working. We had no idea what was in that accessory compartment as we hardly ever used it. Our 2015 truck only has 39,000 miles on it. He sure saved us lots of anguish not knowing what our prolem was. He was so nice & a pleasure to talk to. He also advised us to see a dealer in the Oklahoma City area when we reach our final destination as we were having trouble with the driver mirror alert system that also interferes with the running boards & a/c performance that we started to have experience with. He said that would take longer than we had time for. So we were very happy with what he could help us with. Good man!! Thank you ?
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September 2022 by Gabronn Campbell
Good place to go and knowledgeable.I give them 2 thumbs up ?? ??
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September 2022 by Kevin Self
Really nice place
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September 2022 by chang chang Fu
Very good
