-
July 2023 by Houston Cofield
I want to like this place but like many local businesses in memphis it has poor customer service. They always tell me to call to make sure prescriptions can be filled before I arrive which I do each time but I always end up waiting 40+ minutes for two prescriptions to be filled. Today I after 45 minutes of waiting and kindly asking the woman at the front desk if I could get an ETA on my prescriptions - because again they weren’t filled after I called hours in advance - I was told that only one person was working today and there’s no way of her knowing how long it could take. Most folks I know don’t have an hour to kill on any given week day. Not every employee is like this. Most are kind and patient but I’ve experienced this this last handful of times I’ve come to Madison.
-
July 2023 by Freddy Juddin
I’m not sure why the pharmacy is not open today. Banks are open and on its website it says they are open.
-
June 2023 by Jay Beene
There were no customers in the store when I arrived. The cashier did not have a welcoming attitude, nor did she reciprocate my respectful manners as I addressed her and answered her questions. I know that my prescriptions were processed quickly because I saw her bring the bag down to the cashier stand. If she called my name, she didn't speak it loud enough for me to hear it and she never looked at me. I also know that those were my prescriptions because I found a text time stamped on my phone only minutes after I entered the store to let me know my prescriptions were ready. The bag just sat there while the line progressively got long and I was ignored. The cashier apparently does not process customers in the order we come into the store. I watched customers who came in after me being called up as well as many assisted who were making drink, snacks, and other random purchases. The parking is free for only 30 minutes. I had a tenant with me who has autism and he disappeared. So I had to go find him and I'll just have to return for my prescriptions. A sign posted by the cashier says, "Be Nice or Leave." Shouldn't kindness and respect begin with your customer service?
-
January 2023 by jenni hall
Sometimes we drive all the way from Wynne, AR just to use this pharmacy. They always go out of their way to make sure the customer is satisfied. They also have lots of awesome products. The pharmacist, Rende, is so kind. Love my hometown pharmacy but also love this one!! Definitely a good place to stop to check out their compounded products if your in town.
-
January 2023 by Angela Locklear
Wish I could give zero stars. Female pharmacist is very rude and refused to refill my prescriptions. Falsely accused me of not picking up my prescriptions. Slammed down the phone on me. Won't be giving them anymore business.
-
December 2022 by Laura Lines
I loved this pharmacy and went there for a few years when they were on Madison. Now that they have moved to Crosstown, they have stopped accepting insurance. It's such a shame because the other chain pharmacies in midtown are terrible.
-
October 2022 by Minda Money
Usually they are nice helpful people here but my last two visit seem to be getting worst i just left picking up my meds and ask for my strips because I'm a diabetic and have to keep check of my levels she preceded to tell me that they don't carry that kind anymore and just kept trying to sell me another one instead of trying to help me find the kind that I have just brought this one from them not even 6mos this is the second one that I had to buy from them cause they stop carrying it could I have gotten aheads up just not carrying enough for their patients
-
June 2022 by Noph Ptah
The front counter woman is unfriendly, unprofessional, and lazy. My first trip here was my last because of her.I wasn't happy with a big Corp pharmacy, and as my elderly mother needs more and more medications, I had been considering a change to the smaller Madison Pharmacy, as most small independent businesses thrive on excellent customer connections.Whoa boy Madison Pharmacy does not value customer communications based on the quality of service they offer for first contact.I had a fairly common script sent over this morning.The front desk staff said they didnt have it and to come back "later". I had to keep insisting until she finally went back to where the actual pharmacists are to ask. They had my prescriptions! They had been sent over 2 hours earlier, just like I had insisted to the barely functioning clerk.The actual pharmacists here are fast. It s the front end that is the problem.If they get some one that can actually do the most basic of customer service skills up front, then the parking hassle and limited operating hours might be worth it for some one like me with very rare prescriptions. However, if you need frequent medications this is not the right place for you. Their front end woman doesn't know and doesn't care.
-
June 2022 by NegroDamus
Negligent pharmacy that will blatantly lie about prescription status. They will not send prescription through insurance nor will they ask for I.D. If you have a serious illness I highly suggest you go to an actual pharmacy that is not ran by the incompetent people here.
-
May 2022 by Brad Walden
5 Stars All the Way! Madison is locally owned and simply the best pharmacy in Memphis. This is a true pharmacy with a highly qualified staff complete compounding capabilities (versus the big chain "pharmacies" that have become nothing more than robotic pill dispensaries). Madison's professional and polite staff (with little turnover) actually gets to know their customers by name, their specific needs, medications, etc. They are fully capable of filling all your monthly medications on-time and complete with none missing (if you have used Walgreens or CVS they will give you a real lesson on how important this is). Madison is owned by a highly qualified PharmD pharmacist who carefully reviews patient medications to ensure there are no unanticipated interactions, etc. In my case, she made several important observations and emailed me multiple supporting papers from professional journals. They proved most helpful to my doctors in formulating of my treatment plan. Overall, I could not be more satisfied on all accounts with this pharmacy. My sincerest respects and gratitude to the Madison Pharmacy team!
-
May 2022 by Brad W.
5 Stars All the Way! Madison is locally owned and simply the best pharmacy in Memphis. This is a true pharmacy with a highly qualified staff complete compounding capabilities (versus the big chain "pharmacies" that have become nothing more than robotic pill dispensaries). Madison's professional and polite staff (with little turnover) actually gets to know their customers by name, their specific needs, medications, etc. They are fully capable of filling all your monthly medications on-time and complete with none missing (if you have used Walgreens or CVS they will give you a real lesson on how important this is). Madison is owned by a highly qualified PharmD pharmacist who carefully reviews patient medications to ensure there are no unanticipated interactions, etc. In my case, she made several important observations and emailed me multiple supporting papers from professional journals. They proved most helpful to my doctors in formulating of my treatment plan. Overall, I could not be more satisfied on all accounts with this pharmacy. My sincerest respects and gratitude to the Madison Pharmacy team!
-
June 2021 by Teresa Turner
Excellent! I can't say enough good things about this awesome pharmacy! Wonderful people, fast and accurate service! My prescription is shipped to me quickly and without any problems. A 5 star experience every time! If all people have to worry about is a mask, then God bless them.
-
April 2021 by Joyce Jackson-Perry
On time Service
-
March 2021 by Mary Robyn
Would not recommend.No masks worn by any of the pharmacists. Hope you like whatever respiratory particles they might be breathing into your pill bottles. Really hope you’re an incredibly healthy person that can handle catching Covid from an irresponsible healthcare provider (but you’re probably not because you’re in a pharmacy).Personally have received incorrect medication from this pharmacy as well as witnessed someone else receive incorrect medication.2 refills left on a maintenance medication, called to refill, prescription has expired. No one thought to mention that my prescription would expire before I would need my next refill last time it was filled. So now I am out of medicine, and have to wait until I can make a doctors appointment to get a new prescription. But I guess that’s my problem. They don’t care at all.
-
March 2021 by Adrian Bradley
Very kind and helpful people that make up Madison Pharmacy. I really enjoy doing business with such a friendly and helpful group.
