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March 2024 by Lawrence Lee
Felicia made the experience great with her knowledge and professionalism.
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March 2024 by Tatie Morganfield
Everyone was very friendly and helpful, I love the frames that they help me select. ; ))
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March 2024 by clinton carlton
Very knowledgeable staff always willing to go that extra mile.
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February 2024 by Victor Temple
I went in to Lens Crafters and was impressed with the attendant named Mary. Mary was very helpful and very friendly. She had my understanding of what I wanted and stayed with me until the end. Thanks Mary
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February 2024 by Teresa Starks
From the time I walked into the office I received exceptional customer service from the TEAM at Lense Crafters.
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February 2024 by Wy Saddler
Pretty Pissed. Appointment was at 11:30a today. I arrived before 11:20a and I am still waiting to be seen. It is now 12:45p. They clearly have overbooking practices! The lady seated next to me had been waiting since 10:30a w/ an 11a appointment. She is still right here next to me. She asked the blonde heavy set EYE DOCTOR how much longer does she think it would be before she is seen and the doctor’s reply was “As soon as possible, it’s a holiday.” WTH!Doctors are like any other service. Shop around. I should not have to wait over an hour to give you my money.
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February 2024 by Kathy Winfrey
I enjoyed the patience Jennesie and associates had showing me latest styles of frame. I must says, it was too many to chose from. I can’t wait to see my fashion unfolds.
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February 2024 by Will Doty
Amazing service, as always! 10/10 will be back again.
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February 2024 by Jasmine Harrington
Everyone was really nice & knowledgeable. A lot payment options available.
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February 2024 by willie Jones
The best customer service ever I will be returning to this store to see Ms.Felicia and the other young lady I can't spell or pronounce her name but I'll never forget her service thank u ladies so much
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October 2023 by Arterica Jones
My first time at this location and I had a good experience. Everyone was very down to earth, helpful, and transparent. The glasses choices were great too , there was no pressure on buying glasses or trying to make a sale.
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October 2023 by Willie L. Williams Jr
I took two pair of glasses in, got my prescription from Lens Crafters, paid $1200.00 with Davis insurance. Said if its not “federal “ insurance I couldn’t use Davis. My wife is a nurse at Regional 1 in Memphis Tennessee. Its been almost 2 weeks and im still without my glasses! Prices are too high and it takes entirely too long. 1st i was told I would have them on the 23rd of September 2023 so i called on 21st of September 2023 they told me my promise date is the 26th. Im leaving town for two weeks on the 26th i needed these before i leave thats why I bought new glasses. Still won’t have them before my trip. If i would’ve known it would have taken longer I definitely would of went elsewhere. Never go to lens Crafters!!!Now i get another promise day for October 5,2023. If its a promise date what happens when you all don’t show up with merchandise? Ive had 3 promise dates now!!!! I guess my glasses will be free? Half price? Your promise dates has only made you guys Big liars!!!I will be there tomorrow for a refund of $1274.42
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October 2023 by Omar Emil
Johnathan from Wolfchase Galleria store was above and beyond with his customer service. He paid attention to my likes and took care of my needs. Really good staff there. Thank you!
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September 2023 by Jeronica Harts
PLEASE BE WARNED!!! This should be a 0! Do NOT pay CASH here! I purchased glasses with cash and realized they were available at another place for less yeah 210 compared to their 700. When I went back they told me they could not give me my CASH back and I would receive a check. I was livid however calmed at the 7 day turnaround period. When I called customer service to follow up the gentleman stated they told me false information and it would actually be 7-8 weeks.Worst experience EVER! Please be warned. The 30 day satisfaction is a scam! There are more places to shop! Now I understand why you can get an appointment the next day. No one wants to come here because they are scammers and liars.
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August 2023 by Doris McNeal
The person that assisted me was nice, friendly, and professional. He's the first person ever to offer me child-sized glasses for an adult with a thin face. The only problem that I had with them is he was not able to put tint in light/thin glasses. I think they should be able to put tint in all of the glasses and not just certain ones.
