Kohl's offers a rewarding shopping experience every day, with sales and Kohl's Cash that help customers save money. The store features a wide range of favorite brands in fashion, footwear, and beauty products from Sephora, along with home decor items designed to fit various personalities and budgets. Customer service at the Germantown Road location is exceptional, with staff members like Terri and Christopher known for their helpfulness and friendly demeanor. Many customers appreciate the warm greetings and personalized attention they receive. The store has recently been updated, enhancing its appeal with new brands and a fresh atmosphere. However, some customers have found the online order pickup process to be confusing, as it involves navigating between different areas of the store. Despite this, the overall experience at Kohl's remains positive, with a strong commitment to community involvement through Kohl's Cares, fostering an environment of inclusion and belonging for all. Customers can shop in-store, online, or through the Kohl's App for convenience.
Great selection and always clean. Staff are always nice but a couple of times two people seemed to be lost on how I could pick up my online order. They were nice about it but we just kinda stood there awkwardly until another gentleman came up.
June 2025
I love shopping at Kohls on Germantown road. The staff here is wonderful... they know you by face if not your name and always greet you with a beautiful smile... Shot out to Barbara who assisted me on 5/30/25... thanks sweetie
July 2024
Terri demonstrated great customer service. She was very informative and helpful in picking out a new brand of foundation.
