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January 2024 by Charles C.
We purchase a 2022 Lexus RX350 August 2023. We saved and was able to paid cash for vehicle. On 12/20/2023, we noticed a quarter size hole in driver front seat. We took SUV to one of the local upholstery repair shop and had them to look at seat and give us there opinion and cost to repair, before we took to dealership. Upon their assessment, it appears that the hole had been repair and seat painted to match the color of original seat color, so you could not tell it had been repair paint. If you pull the plastic back at bottom of seat, you can see the different in color of vinyl from being painted. After talking to my sale person, he tell me that the seat was dirty, that is why there is a color different. After talking to manger about seat. He appear to get a little smart with me and upset because i was complaining. He also said, they sale over 6000 vehicle a year, didn't care if i didn't purchase another vehicle from them. Racism is real. There is no professional at all when it comes to dealing with customer after dealership has got your money. Before that it's is all smile, what can i do for you, How can i help you, Oh we will fix that before you purchase. How your family and this is my family. After the purchase it's all a different story.
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July 2023 by Trumpton M.
Definitely read and listen to the reviews. Our vehicle has been there since Thursday last week and we've been told "it'll be done tomorrow" everyday since then. We've been stuck in Memphis this whole week having to get hotels every night thinking "it'll be done tomorrow" then tomorrow comes and it still isn't finished. We've spent close to the cost of repairs on hotels, transportation and food just waiting for the vehicle to get finished. My advice? Take your car, truck, whatever to literally anyone else that'll give you a straight answer on time frame. This has been the most pathetic repair experience I've ever gone through.UPDATE: we ended up having to get rides back to our home state. They can't fix it. After a week of runaround they can't fix it. We just got word it'll be a $10,000. Not the originally quoted $1,200. So yea that's cool. Thanks guys.
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June 2023 by David C.
Parts Department. Yesterday, 6/19/2023 at about 4:30pm, was my first time there and likely the last. The lady at the parts counter was extraordinarily rude. I didn't get her name but she was an older white lady with blondish hair. When I walked in, there was no one behind the parts counter. No problem, I wasn't in a hurry. Off to my left was a white lady in front of the service counter talking with an employee. After a minute or two I walked over to ask if anyone was working the Parts Counter. (I thought maybe it was closed.) The white lady said "Yeah, it's me".As she walked behind the Parts counter she asked what I needed. As I started to tell her, she interrupted and asked if I had called it in. No. I hadn't. I told her the part I need and started to tell her what vehicle it is for. Again she interrupted me to ask what year model although I had just told her. I was able to say "2015 Silverado 3500..." when she interrupted a third time to ask if I'd had the vehicle there before. I answered "No" and again tried to tell her what I needed. This time she interrupted to ask what size it was. I took a deep breath and started again, "2015 Chevrolet Silverado 3500HD..." For the fifth freaking time in less than like a minute she interrupted to ask if I had the VIN number. Meanwhile I noticed she was writing it down as a 1500. "No! I don't have the VIN number in front of me but I..." She dropped her hands to the countertop and looked at me as if in disbelief. Well, you've never had it here before? It continued from there but I'll stop. After interrupting me at least 7 times, including 3 times to ask if I'd had the vehicle there previously, I finally had enough. I stared at her for a minute to see if she wanted me to answer any of her questions or if she was just waiting for me to talk so she could interrupt again...Then slowly and deliberately I stated the full year, model, trim, etc. even having to talk over her since she was interrupting again. The whole interaction was bizarre.I don't know what her problem is, but if you want to keep people away from your parts department, you have the perfect employee.
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December 2022 by Mike S.
My recommendation would be to find somewhere else to take your Chevrolet for repair. They make what they need to make & should only serve a last resort. There are reputable shops out there, but this is not one of them.
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August 2022 by Kim H.
BUYER BEWARE!!! I bought my car on 4/1/21 from Jim Keras Chevrolet. They showed me a clean Carfax and I was on my way. Last week I got my car appraised and was told it was in an accident. I told the appraiser I was given a clean Carfax. How is that possible? Well lesson be to me, I did not see the date when the Carfax was printed. Apparently the dealership printed the Carfax immediately before the accident was on record. I thought they had to disclose accident information. I was naive to think this dealership was trustworthy. They are great at appearing that way, but money always remains top priority. I would never recommend you buy from here but if you do make sure you ask them for a fresh Carfax.
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January 2021 by Basic ministry Ehoward
Great people, Great prices,& fast serviceMy type of people
