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August 2024 by Dexter Burney
Sonya gave me excellent service . When I arrived in the store I was greeted and I told her what I was looking for and she understood the vision I was trying to create into a reality .I highly recommend everyone to come and make their selection at Jared!!
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August 2024 by Kaitlyn Settlemoir
10/10! Their service is great as always!
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August 2024 by Keiton Smith
Sonya was amazing! Found the perfect ring for my wife!
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August 2024 by Richard Mead
My fiancée & I would like to share our sincerest thanks to Ed at Jared Cordova! He took care of us throughout this process, & infused very high level conversations with much appreciated humor, candor & personality. He went above & beyond to make sure we had everything we needed leading up to our wedding day. Thank you, Ed!
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August 2024 by Garrett Essary
Emily Massey assisted me in finding the perfect ring for my fiancée this past weekend. Quick easy and wonderful experience. I was a little nervous and overwhelmed but she made it very comfortable and an easy experience for me.
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July 2024 by Nick Todd
Sonya and Ashlyn helped me find the perfect wedding ring and made the entire process much more satisfying than any other jewelry store I had visited.
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June 2024 by Zoe Smith
Ange was awesome! She was engaged, helpful, informative and energetic throughout the entire process!
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June 2024 by Zac Jones
Sonya was very helpful and Very polite, did an amazing job
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June 2024 by Erin Snyder
Sonya was absolutely amazing! She was so helpful and such a joy to work with!
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June 2024 by Jonah Schiavone
My recent experience with Jared Galleria of Jewelry, particularly in purchasing a titanium wedding band, unfortunately fell short of expectations due to several significant issues.
I initially purchased the ring on May 14th during a Mother's Day sale, attracted by its competitive price of approximately $250. The ring was sized as a 9, based on measurements taken in-store. However, upon receiving it, I found the fit uncomfortably loose and almost lost it during my workday. Concerned, I returned to Jared seeking a solution. They recommended exchanging it for a size 8.5, acknowledging the original size was indeed too large despite their earlier sizing recommendation.
This is where things escalated. During the exchange process, I was informed the ring was no longer on sale, resulting in a sudden price increase of $100. Despite my disappointment and explanation of my budget constraints, the store staff insisted on the higher price, leaving me no choice but to proceed with the purchase on credit.
Two weeks later, the replacement ring arrived, and once again, it did not fit properly. On June 14th, just shy of the 30-day return policy deadline, I attempted to return it to the Jared location. Here, I encountered further issues: the store's iPads were malfunctioning, making it impossible to process my return without the order number, which I did not have on hand. Despite my efforts to find a resolution, including contacting another Jared location, I faced rigid adherence to policy and unhelpful responses that ultimately forced me to drive to the Collierville location on the same day, causing significant delays and inconvenience, including a delay at work.
My frustrations were compounded when I called the Collierville location and encountered a rude staff member who was dismissive and unhelpful. Despite explaining my situation and the urgency due to the malfunctioning iPads at the other location, she refused to assist without an order number, which was not readily available to me. This encounter further added to the overall negative experience.
Eventually, after much difficulty, I managed to complete the return with the assistance of a different staff member who located the order under my wife's name. Throughout this ordeal, the lack of flexibility in accommodating my situation and the technical issues with their equipment compounded my frustration.
My experience with Jared Galleria of Jewelry was marked by multiple disappointments and inadequate customer service. The strict adherence to policies, despite the circumstances, and the malfunctioning equipment that hindered a simple return process left me deeply dissatisfied.
Given these issues, I regret to say that I will not be returning to Jared for future jewelry purchases.
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June 2024 by Cederia Powell
Purchased my Fiancé ring today, let me just say Ashlyn & Ed were AMAZING. They welcomed me in, made sure I was 100% satisfied ! WIN WIN I’ll be back soon to purchase more !
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June 2024 by Ashley Roberts
Sonya was amazing! Went above and beyond!
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June 2024 by Nicholas Brown
Great service
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May 2024 by Shanette Chapple
Our Jewler, Sonya's customer service is impeccable! She is very professional and always takes care of my husband and I when we enter the business...We just love her
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May 2024 by Shari Russenberger
Sonya is incredible to work with. She is knowledgeable, friendly and not pressuring!
