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October 2024 by Amy Gwin
Updated review: I have updated my review from 1 star to 4 stars. Here’s why - after I left negative reviews, the company reached out to me multiple times. They made the situation right, they were very apologetic and also fixed my windshield in a timely manner. I cannot say anything negative due to the fact they acknowledged their issue and fixed it without fault! Would use them again!
I left my below review- however like I said they have made everything right and fixed my windshield beautifully!
I called jack morris due to insurance suggestion. I spoke w call center. They used my vin number to order correct glass etc. they scheduled me for 11/17/23 and said the shop would call me w specific time. I did not receive a call. So I called them. I knew it would have to be brought in because the call center said they would have to calibrate it w camera or defrost something special with the glass.. so I took off half of my work day. I was told to expect 4hr wait time. The office on Raleigh Lagrange rd told me to be there at 8am. I arrived and checked in. I waited 2 hrs before they took my car back. To be told they do not have the glass. They told me the call center ordered everything correctly. But the glass was at another location. They could not schedule me there for another 2 weeks. And I could use the other location next week. I CANNOT MISS WORK! I’ve already taken a half of a day today for nothing. So I will never use Jack Morris again, and I will tell everyone else not to use Jack Morris. There is no reason if I scheduled the appointment in advance for them not to have my windshield at that location, especially when I also called on Wednesday to confirm it and waited 2 hrs before they told me this. I live/work over an hour away. What a good demonstration of how no one values anyone’s time or business. Poor customer service in not making this right.
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August 2024 by Carrie L
The crew at the Raleigh Lagrange location got me in and out QUICK! And the ladies were such a blessing and so sweet and helpful! ❤️
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August 2024 by L. Daniels
I had been trying to get my windshield fixed from a competing business and after two tries with no success, I tried Jack Morris. Kathea (the manager) went above and beyond trying to get me taken care of same day, but there was an issue the with piece of glass they had, so I had to schedule to come back.
The day before my appointment I got a reminder call, and when I showed up, my car was immediately taken back. I was told to expect a 3 hour wait, but this location knocked it out in about an hour and a half. They kept me well informed during the process too.
I was able to get my claim switched from the competition to Jack Morris without issue as well. Highly recommended.
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August 2024 by hbyrd hbyrd
The entire team was exceptional…the nice lady at Front desk greeted me warmly and provided efficient, effective service advising me on what to do. The technician who repaired my windshield was very friendly and explained what he had to do In the process. The manager checked on me later Ms. Kathea McIntosh and she as well was the best. Overall magnificent experience and all are great ambassadors for your company.
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August 2024 by Stephen Williams
Great service and great people! I highly recommend.
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August 2024 by Antoine Sills
The employees were very nice and honest and they spoke very well entitled to the business so that I get this place a five star
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August 2024 by Andrew Lacrouts
Showed up just to see about getting my windshield replaced… The manager took my information and got me set up right away! They started on my truck right away. The manager got me in and out in a very short time! I highly recommend this business for any automotive window needs!
Thank you!!
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July 2024 by Bradley Sartain
Besides having to wait 3 hours due no glass deliveries on the holiday the day before. Insurance claim handled smoothly.
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July 2024 by RJ Milzarek
Phenomenal customer service!
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June 2024 by A W
I dropped my work van that I must have to work off at 9 am. I was told should be done in 3.5 hours and it’s been 6 hours and 15 minutes. I called 3 times to ask for an eta. Each time I was told they would call when it’s ready. Absolutely worst customer service and even worse craftsmanship. Don’t take your vehicle here and don’t let Statefarm send you here either. I missed one appointment today. And I’m going to be late to another. People rely on me to do a great job and be timely. God forbid you require others to do the same
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April 2024 by Glenn Bishop
Great service.
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April 2024 by Tina Trip Travelers (T,K & J Adventures)
I found a rock peck on my windshield this morning and since it was Good Friday I was fearful that I would be able to find a place to make the repair. I call two different places but I had a nice lady answer the phone. She scheduled a time for me at the Raleigh Lagrange location. Whe I arrived, the manager there was very nice and they took in my car and it was ready in no time! I can highly recommend thus place!
What I have learned, even when you might think that it can't be done, there are still some wonderful people out there in the world, that will help you!
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March 2024 by Garth
Only glass shop I use
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March 2024 by dominique curry
Whenever you need glass this is the place at the corner of Covington Pike and Raliegh Lagrange
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February 2024 by Sothearath Chhim
Great place to get your auto glass repaired! Ladies were very sweet!