***** NOT RECOMMENDED *****
First to note; I have been a huge super fan of Hyatt Place and it’s been my first choice “go to” since 2021. We’ve stayed several months at them since 2021. Today I’m officially done. Can’t see returning to this brand. This was an experience that had so many potential positives and yet was flawed beyond redemption. This was really bad. Cut trip short due to Hyatt Place. Drove home nonstop to avoid any additional hotel drama.
Booked 2 night King 2 adult (no smoking/no pets) stay 9/26/2024 & 9/27/2024. Used World of Hyatt rewards to pay for the rooms.
Arrived after Midnight am 9/27/2024 having driven from Texas. Cora was the attendant and she was pleasant and attentive. Cora was the only light in the stay.
Asked for:
Clean
Toilet Flushes
No bad odors
booked us into rm 102.
Failure #1 RM 102 - Musty and other bad Smells / dirty & stained mattress. Toilet broken - won’t refill tank. Rust & stains on sofa. Chair broken.
Looked at several king rooms on 2nd and 5th floor. Similar issues with run down state and mattress stains. One had what appeared to be a large blood or feces (dark reddish brown stain) on the end. We let Cora know so she could remove from inventory and allow maintenance to fix.
exhausted and frustrated settled on a room with 2 double beds. # 219
Failure #2 room 219 - Mattresses Worn out. Rust in many places. Dirty sink. Mattresses placed with support in wrong place. injury hazard. Carpet and walls stained and very worn. Inside bathroom door dirty. Room Door knob sticky like pancake syrup. I could not sleep that night as the mattresses were completely worn out and indentation in the middle. By this time it was about 3 AM. Stayed in Room until early morning and then went to discuss with the front desk.
Told Front Desk that this room had problems noted. Cora offered to find us a replacement room as some king size had become available. We inquired as to staying through Sunday.
Cora checked several rooms and found a handicap room 203 that was newer and mattress in better shape than we had in other rooms. The carpet wasn’t good or clean and there were stains on sofa and other places.
We decided to give Hyatt place another night as the room was paid for and we had obligations to be with family that day and night. We didn’t have time to move a third time.
Fail #3 ROOM 203 - closet door broken. Front sink bar missing carpet. As in all the rooms, the chair for the desk was broken. At least the room did not smell bad but it still did not feel clean. I slept better on the second night at least because the mattress was better.
Decided not to go to another hotel because the stay was so Epically bad that we decided just to drive home a day early. It was more important to make it home and not have to deal with another hotel, then to remain in Memphis.
Additional notes, there is a daily parking charge and the parking area is not secured by gate or other visible means as some of the surrounding hotels have.
The continental breakfast has similar items to other Hyatt place, but the quality is not good. The only eggs are the bulk produced in Trey Steamed eggs scrambled. Or you can get hard boiled eggs which are disgusting and powdery tasting. The inside shells were very yellow and they were discoloration as if they had been reused many times.
They did have the waffle maker, which I usually enjoy but, the breakfast area was not close to what we find at Other Hyatt Place locations.
General impressions: this could be a nice hotel, but has been allowed to decay and get rundown. It needs a refresh of mattresses paint carpet And general facilities. The left elevator made a decisive thunk and dips when you get on it and it’s a bit scary.
September 2024 by Mark Tanner
I haven't even entered my room yet, but I will say that having to pay to park in a parking lot of a hotel that I already paid to stay in is a bit ridiculous. $7 a night too. My biggest argument is that the lot isn't even protected! There is no guarantee that my property will be secured in the lot, yet I have to pay to use a parking space? That's absolutely crazy.
I have to pay to park, but there are signs posted saying that the staff is not responsible for missing or stolen items, but I have to pay to park here? That's insane. My review will not be changed until this problem is fixed. I've been to over 300 hotels around the United States, the only hotels I had to pay to park at were ones that had SECURED parking garages. If my room wasn't already paid for, I would not stay in this hotel. The second image is screws and nails found in only ONE pay-to-park parking space. After posting this, my truck was broken into in the very same parking lot. I had 2 windows broken and a gun stolen.
(Edit:) the manager, Mike, was very sympathetic and did everything to try to help me in my situation. Much respect to Mike.
September 2024 by Bryan Spagnola
So right off the bat, before I even went inside the hotel, my colleague found an absurdly large amount of nails and screws with large washers on them in the neighboring parking spot. Luckily, I have a large magnet in my truck and was able to get them all picked up myself. It turned out to be a little more than a single large handful of items. We then also noticed it was an extra $7 a night per vehicle to stay at this hotel, plus 10% tax. It was close to an additional $100.00 for a 6 night stay for us both. Just for parking that offers no security or anything else to even justify it. Apparently, this is common practice in this area as they told us all the hotels out here charge for parking. Once inside the room, we see a single bottle of water with a tag on it for $6. Now I stay at a lot of hotels, about 200+ a year, as I am always traveling for work all over the US. Some nicer than others, but in all this time, I have never paid for parking at a hotel unless it was in a fenced-in/secured area or in a parking garage, and this is neither. At the end of the day, it just feels like they are price gouging their guests at every turn. And the last thing I wasn't overly keen on was the room layout. The 2 bed rooms have the TV on the far right side of the right bed. (20' offset of the left bed) Making it almost impossible for the person on the left bed to see it. It's an odd layout that's not well designed. So in conclusion, the screws on the parking lot I don't blame them for, it happends. Everything else just compounded together to make it feel like there has to be better options out there.
Rooms: Awkward room layout with the TV being offset about 20' to the right of the farthest bed. Otherwise, clean and comfortable.
Noteworthy details: Expensive parking without security. And expensive food & beverages.
September 2024 by JOSH SMITH
Great location, price, the staff was absolutely amazing and nice. Couldn’t ask for more on a quick one night stop in Memphis!
August 2024 by Ryan Carver
Passing through. Needed safe place for a night. Chose this location for the patrolled parking. Staff was amazing. Room was acceptable.
August 2024 by Neil Rubenstein
Gross. Everything is gross. Stay in your car if you have to. It’s awful.
August 2024 by Tony Mc
Found bed bugs in the room. The manager Shayne never responded to the issue and had to call corporate.
Rooms: Bed bugs
August 2024 by Jim LaRue
Decent place not super nice parking and location awful
August 2024 by Beth Young
Stopped here on a family road trip. We needed room for 5, which limits our options. After a terrible experience at a different hotel on our way to our destination, we chose to stop here on the way home. Our room was clean and well stocked. We slept great, had a ton of options for breakfast, and were on our way quickly. We will definitely stop here on our future road trips.
August 2024 by Ruth Pritchard
Manager was very nice, but receptionist were being trained and could not answer questions adequately. At breakfast food was on the floor and no one made attempt to clean it up even when I drew attention to it
.
Food and drinks: Close to nice restaurants and easy to get to downtown Memphis.
July 2024 by Brendan Bernhard
So this place is in the GETTO and there was a black man riding a 4 wheeler around the parking lot with a ski mask on. When I got there after driving all day, I was informed by the RUDE staff that they didn't have enough cleaning staff to get rooms clean so my room that I reserved DAYS in advance was UNAVAILABLE. My Wife, four children, and I did not have a place to stay and I WAS NEVER NOTIFIED of any issues. I WOULD NOT RECOMMEND THIS PLACE TO MY ENEMIES and I would not stay here unless you had at least three guns and one hundred rounds of ammo.
Nearby activities: Getting jumped in the parking lot
Safety: What safety
Noteworthy details: I would rather stay at a Motel 6. I would feel more welcome there and safer.
