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March 2024 by Randen Wise
I recently had the pleasure of experiencing exceptional service from Tommy from Hilltop towing. His professionalism and efficiency were outstanding. Not only did he arrive promptly, but he also handled the situation with expertise and care. Tommy's friendly demeanor and helpful attitude made me feel reassured throughout the process. I highly recommend their services to anyone in need of towing assistance.
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March 2024 by Brooke Daniel
They were very professional, the wait time wasn’t bad at all and they did exceptionally well.
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January 2024 by Chanel A
If it was possible to give them zero stars I would have. When my car was towed into their impound lot nothing was wrong other than the sunroof being busted out. There’s proof of this. When I went to pick it up it was stripped of a bunch of front end parts and ONLY then was I charged for it being there for 2 1/2 weeks before I was notified. They legally have 6 days. Makes a person wonder how many others have they done this too?
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January 2024 by Jacques Causey
This tow service was dispatched by Memphis Police department to my aunt's home as a driver had run into her home. While the tow truck driver was pulling vehicle, he damaged my aunt's home water pump. There was an alternative way to pull vehicle; however, driver decided to drive over sidewalk. I contacted Hilltop; let's talk about customer service, I could hear babies crying in the background, 1st indicator of unprofessionalism. Instead of hearing a customer's issue, the representative "Gwendy" started to speak in high pitch stating the person that caused the wreck is responsible as their driver would have never been there. " Cody" stated the exact same thing very disrespectfully, via phone and wanted to argue. I simply told him that we would contact business attorney. I believe that they do not have accurate insurance coverage as a business, that's the only reason you would become hostile. I will also contact MPD to ask why they would contract with such trash. Do not support businesses like this.
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March 2023 by CJ Wyatt
Excellent service starting with dispatch to driver. Price was exactly as quoted. They made a bad situation not so bad with their help. Definitely recommend to anyone needing service in the area! Great job and many thanks to your team!
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March 2023 by Josh Van Wagoner
First off the lady on the phone was polite and courteous and couldn’t be nicer. She called to let me know when they’d be on their way (i wasn’t in any hurry so i said whenever is fine). Then the driver shows up in the downing rain got all soaking wet and still was polite and had a smile on his face. He got me pulled out in no time flat. Then i called back to pay and again the extremely polite lady took my payment and had my receipt texted before i was even off the phone with her. I would definitely call and use these folks again. I was more than impressed
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February 2023 by Willie Myles
I was traveling in memphis today in my 18 wheeler hauling a tank. I was traveling up getwell rd when I had to come to a stop on an incline. Once it was all clear I had to try and get back to rolling and lo and behold I started to slide back down the hill. So here I am stuck blocking the whole bridge when out of nowhere walker Casey a driver for Hilltop Towing. He asked if I needed help and I replied yes, so he told me he would help me soon as he finished his call. He finished up his call and pulled right up and hooked me up and pulled me over the hill at a great rate I must add. So I get back to going and proceed on my way and got stuck again about a mile up the road on another sheet of ice on getwell. So here I am once again blocking one lane of traffic wonder what am I to do now. After sitting there about about 15min here comes Casey again trucking along and saw me stuck. He just pulled up in front of me hooked up to me once again and pulled me up the hill and to flat surface on getwell. HE DID IT THIS TIME AT NO CHARGE. I want to give a special thanks to Casey and his team at Hilltop for assisting me on getting safely to my destination today. I highly recommend Hilltop towing they are very good and professional. Thank you again Casey, sincerely the tanker!
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August 2022 by Paige Logistical Solutions
I have used this company twice. Both times they were very courteous and had great communication. Reasonably priced and cool driver. Will definitely use them again.Service: Special vehicle towing
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June 2022 by Tony Wesley
This company towed my Dad's vehicle and charged him $800 to retrieve it. The guy was very disrespectful and attempted to engage in an argument by constantly insulting my Dad. He would not answer any of my dad's questions. The other guy within the office along with him was laughing because he thought that it was funny that my dad's vehicle was towed. The guy continued to lie to him about why his vehicle was towed. My Dad's vehicle had been parked there for at least 3 months. He has watched them tow another vehicle that has service issues. The driver waved and kept going. My dad was even charged additional storage fee and his vehicle wasn't there very long. My dad walked outside to grab his card to pay and when he walked in. The guy was on a call. The person on the other end wanted to know if my dad was there. The guy informed whoever he was talking to that my dad was in the office to pick up the truck and to hold off. The guys had been in my dad's vehicle. He had had items missing. Everytime that my das asked a question the guy would say that no one had to tell anything.
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June 2022 by Dan E.
Our car was hit by falling branch and we were devastated. Not a car ... but a limb that didn't carry insurance? Now, I had used Hilltop many years ago and felt that we got a such a fabulous deal that it must had been by accident... and being a bit out-of-the-way I shortly forgot about them. Then my best friend told me that they had just got their car fixed at Hilltop and their car looked perfect, almost better than new?!! Ahhh, so we took our baby to Hilltop. So here we are just a week later and we just left the shop with our previously limb-struck vehicle and it was in perfect condition and it didn't break the bank!
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March 2021 by Young Blood
Good service
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March 2021 by William Carrier
Guy tried to charge what i thought was too much for the service i needed. I told him well, go ahead and goudge me then cause i need pulled out. He got an attitude and told me to find someone else! I called around and found a guy but just as i did, a fellow contractor pulled up with a four wheel drive pickup and pulled me out for the amount i offered to pay him. I gave him half of what this guy was going to charge and he didnt even want to take it! The difference there speaks for itself.
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September 2020 by Steve Fittes
They have worked on three of my vehicles - Mercedes, a Volvo and a Honda. One several years ago and two recently. Do a very good job of explaining options, if they are available, and provide detailed estimates. Quality work at reasonable pricing. They were recommended to me by both the Mercedes dealership as well as the Volvo dealership. I see why. Told them, as we picked up the Honda recently, thanks for everything - hope to not see you again soon :-)
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July 2020 by Cody Forbes
Very professional and helpful
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January 2020 by Lisa Cease
This place was the best!!! Definitely recommend!
