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February 2024 by Adam Kubinski
Clean and Friendly, which is why I stay with Hilton properties.
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January 2024 by Patty Stoddard
For the first time in my life, I am writing a negative review. I cannot and will not recommend any one stay at this hotel.The inconveniences, lack of communication, lack of concern when issues were brought to attention, inadequacy of facilities, and more were all contributing factors.The hotel was under renovation, which was not communicated prior to arrival. I was unable to find an unlocked door to even enter the building upon arrival - after dark - in the rain. "Front desk" was moved to a room off a hallway with a small table set in the doorway - not well marked, nor could you even see the person sitting behind the computer screen. No amenities, snacks available either.My room was a suite with a kitchen as my stay was 12 days for work. Kitchen/microwave/inside of frig were dirty. There was no cookware and only 2 knives for cutlery. Also had only 2 hangers.on the 8th day of my stay at 8:30 pm (after a very long day at work) I stopped by front desk to request housekeeping the next day. The person at the desk said "Oh - I was supposed to email you to tell you the fire marshal said the smoke detector doesn't work and you have to move rooms tonight."First - no one notified my that my room would be entered/inspected and Second - they made me move rooms that night! I asked what they would have done if i hadn't stopped at the desk and the response was "Well you did stop by."The first room I was moved to (9 pm now) was occupied by a very large man who was quite dismayed when I attempted to unlock and open the door.The second room had dishwasher running, despite housekeeping staff being gone for hours. The bed was disheveled and upon closer inspection, had not been changed - simply pulled covers messily over rumpled pillows and sheets that had hairs and bits of debris under the covers. The shower also had hair and other debris in it.The next room provided was not a suite but it was cleaner - upon returning to my original room to move, found the key had been deactivated, so I was unable to get in to move my items. Finally got a new key for that room and moved into my less-than paid for room at 11 pm - sweating and exhausted and furious. At no time did anyone offer assistance.I emailed Hilton customer support during my stay of some of the numerous challenges I had encountered - their response was that because my stay was still in process, I would have to email them after it had ended. They like the property manager to have a chance to resolve issues. I cc'd the General Manager on my reply so she could see my initial complaints, but she has never responded to that, not was any price reduction offered.I then completed a customer survey AFTER my stay, enumerating all the same things and have received no response from Hilton whatsoever.I have long been a Hilton loyalty member - and I travel for work roughly 50% of the year - but you can be sure i will seek other hotel options whenever possible moving forward.So disappointing.Avoid this property if you are looking for basic courtesy, cleanliness and responsiveness in resolving any issues that arise.
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January 2024 by Pete Mullin
Been bringing the family here for years over the holidays.Finally got a much needed renovation.
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January 2024 by GiseleyBean
SAFETY CONCERNS!! DO NOT BOOK HERE!! Honors member here...brand loyal until this happened. This is an unsafe hotel!! We overnighted at this location en route to get my son to his military post. Checked in around 630p, left to get dinner and got back around 830 pm. In for the night and came down at 5 am to leave, only to find that at least 8 cars (including ours) parked directly in front of the hotel, had been vandalized (at approx 930 pm the previous night!!)-glass all through the parking lot, items stolen from each vehicle. THIS HOTEL NEVER NOTIFIED GUESTS AS TO WHAT HAD HAPPENED!! Hotel staff has multiple ways to get in touch with me (phone, email, Honors app - any of these are available!!) My car sat overnight with busted out windows and I had no idea that it had even happened!! Other vandals could've come in and stole more items. I think the hotel didn't alert guests because management knows guests would've left and told other guests, as THIS IS NOT A SAFE HOTEL!!! When I was researching this hotel, I could not find one instance/report regarding safety issues, YET, in speaking with the Memphis Police, the sergeant assigned to this case said this particular Hampton has had multiple parking lot break-ins and multiple cars STOLEN from their lot and management/owners have been advised BY POLICE to operate 24/7 security (they say their security person comes on at 10 pm). Management has ignored this suggestion and continues to put the safety and security of the guests at risk!! I would also venture to guess that they are manipulating the poor/negative reviews, as I have not been able to find other reviews related to security issues, even though this has happened multiple times to multiple guests and that there are multiple police reports/investigations that are in the process of being investigated.This hotel is under "renovation" and our room was updated, but not clean. Hair and dust everywhere. It appears that if a room is "updated" this hotel management does not require it to be "cleaned" thoroughly. It "looks good" on the surface, but really isn't. STAY AWAY for your safety and security!!!
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January 2024 by C. N.
Awesome staff and stay!
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December 2023 by D'Shaunna Garrett
Great place for families to stay. The breakfast is delicious, the staff is friendly and the location was great for my stay.Rooms: Very spacious king suite
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December 2023 by Cave Arnold
We stayed here and had an overall good time. There were a number of renovations going on. The biggest problem we had was that the TV did not work as expected, there were latency issues and a lot of digital video and audio artifacts. We ultimately had to change rooms as the TV service could not be fixed. Our new room was not yet renovated, but the TV worked well. We love breakfast included and especially waffles with sugar free syrup.
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December 2023 by Sarah A
The room was nice, but the common areas seemed a bit worn. There was construction going on in part of the building so the front entrance was not in use. It was walking distance from some truly excellent restaurants. The service was friendly. The food was alright.
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December 2023 by T G
Unclean room, unsanitary bathroom, carpet. questionable room privacy, door lock…Evening clerk attempted to switch room several times, no luck.
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December 2023 by Allan Sawyer
Our room was nice, and the bed was very comfortable. There was no hot water in the shower at night, but was fixed by the morning. The hotel was under construction, but that didn't cause any problems for us.
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December 2023 by Dixie King
Under construction so hard to judge right now.
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December 2023 by Clint Westwood
It is under renovation . Will review again when finished. Great location. Lots of good places to eat nearby.
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December 2023 by Kelly Sigworth
Hotel is under renovations which would have been nice to know at booking…… Checked in later, around 9… There was no hot water for a shower and the direct tv doesn’t work…..
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November 2023 by Leslie Fossett
Excellent stay! Rooms were clean and updated. Breakfast area has been updated as well. All of the staff was friendly and
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November 2023 by R Rodriguez
Night staff was good. Room nice. No linens for pullout, as they were out when asked. Nighy staff approved late check out, but AM clerk and housekeeping supervisor did not and said this was because the night person didn't leave a note or email them, so had to be out by 1230p and it was 1218p when she called the room, to inquire if we were checking out as check out was 12p and latest she could do was 1230p. Both were rude and unprofessional. Hotel was under construction and were working early in AM. Had limited breakfast, but did give a voucher to eat next door at Embassy Suites, we did not have breakfast. Gym was closed do to construction.
