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January 2024 by Amber Johnson
Second time I have come here within a year due to those pesky nails around Memphis that my car seems to love to hit, and once again, it's been a lovely experience. Stevie helped me last time and she is without a doubt one of the nicest most genuine people I have ever met. She's great to talk to and helped the time sitting in the main area go by so fast, which by the way wasn't a long time at all because they got my car in and out very quickly. I highly recommend you take your car here if you're having tire problems like I always seem to. Thank you Stevie and Alfred for your kindness and help today, definitely go see them. You will not be disappointed with your time here!!
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October 2023 by Allen B.
Very dependable and good pricing Great service.They handle all my auto repair work.
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October 2023 by Lindsay Johnson
This was my first time at this Gateway location and it was such a good experience. Having spent years going to another location, I didn’t have the best experience at the other location. From the time I walked in to Gateway at 3197 Poplar, each associate was not only friendly but also genuinely kind. As a female, it is hard sometimes to navigate car/auto repair places but the manager, assistant manager, and associate at the front desk were helpful the whole time. They patiently answered my questions and assured me they would get my car taken care of. (Even assured me they would take care of the things the other location did not properly due just a few days prior). Picking up my car today and thankful and appreciative of the team at this location. Will definitely be my new go to place!
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August 2023 by Ronnie gator
Stevie and the gents took great care of my car. She worked with my budget and found exactly the tires I was looking for!!! Quick, professional and excellent service!!!
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July 2023 by Randy Box
Had a line to the door when they 1st opened this Fri morning. 3 behind the counter handled business. Once I made it to the desk, they girl was very professional and knowledgeable. My truck was ready by end of business, just as I was told. Thank you
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July 2023 by Jake Casey
These folks are wonderful. I never worry about anything going wrong with my tires when I’m in my city because I know these guys are going to take good care of me. I had a minor issue with my last visit that was probably just as much my fault as it was theirs. My windows are old and unreliable so I never use them. Never even think about them. One of the mechanics rolled my driver side down and it got stuck. I failed to mention it beforehand because my brain no longer even considers the fact that my windows could even potentially roll down, lol. They did everything and I mean everything they could to try to fix it before I left the premises. Then Stevie (who is a gem and should be making six figures up there) called me back about an hour after I left with a MORE THAN REASONABLE quote to fix it permanently so I wouldn’t even have to worry about it anymore. They actually lost money on this deal. Quite a bit of money. Just because they knew I needed help. I hope the mechanics don’t hate me. I would hate me if I were them. I’m ashamed to go back actually. lol. But they couldn’t have been nicer. Stevie was so sweet. Two men I dealt with at the front desk were SO nice and seemed genuinely stoked about taking care of me and every other person I saw them talk to. The mechanics were very patient and gentle with my d*** self. … I’ve been very sick for a long time and almost had a breakdown in their parking lot but didn’t because they were so nice and didn’t even blame me even though they could have. I could tell Stevie was kind of like “BRUH ITS TOO HOT FOR THIS WHY DIDNT YOU TELL US YOUR CAR IS SO JANKY?” and I don’t blame her. I’m a ridiculous human. Thanks guys. Thank you all.
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July 2023 by Eric P
I live in the residential neighborhood behind this location and am forced to deal with their employees speeding excessively back and forth using our quiet streets instead of Poplar as their personal test track daily. Seeing firsthand the way these employees recklessly handle customers’ cars, I would never trust my vehicle with these people!Edit: issue has not been addressed whatsoever. Same worst offenders still at it. Please fix before someone gets killed.
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June 2023 by Grant Ross
I came by on Friday to ask about getting 3 new tires. They don't have any affordable ones in store, but offer to order me some that will be ready Saturday morning. Said they would call me at 7:30am to let me know if they were in. No call. I call a little later, not in yet, but if you come down we can get your car ready and out faster because they'll be here soon. I do come early to get out faster. 3 HOURS later with no updates the whole time I'm sitting waiting and finally they're done. Not so much as a "sorry for the wait" as I leave. 3 hours to put two tires on my car. You decide if that kind of speed is worth it.
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June 2023 by Blake Johnson
Stevie and Christian were great. I had a nail in my sidewall and was able to get a new tire same day. Service is always the best.
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June 2023 by Sergio Brown
Mechanics and staff have great knowledge in mechanics. I trust them to get my issues fixed. I own a Nissan, Hyundai, and Ford.
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June 2023 by Seth Harkins
Honda dealership quoted me $3100 and two days for a repair.Gateway did the job in 6 hours for $880.Thanks Stevie!
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April 2023 by Lewis G.
Went in for a tire repair got there at 7:15 they open promptly at 7:30 I was out of there by 8:15 they did great work and great service . Will be back next week for an oil change highly recommend this company.
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April 2023 by Luke Stark
The staff was super nice and helpful! Also the lobby is awesome, lots of couches to hang out on if you're waiting ?
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February 2023 by Van Phillips
Was amazed at thier evaluation of my right tires and wheels after hitting a pot hole. And then when all they found was damage to the right front tire itself and nothing else, they told me they could have a replacement Continental ties by tomorrow morning. PEP-BOYS used to take almost 2 weeks to get even one of those.
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December 2022 by Gary Paulson
My wife was in the vicinity of your store this past Saturday afternoon when she discovered that her rear left tire was almost flat. She stopped in just before closing and was greeted and assisted by the most friendly and helpful young woman behind the counter. The technicians discovered that my wife's car had a bolt that punctured the tire and they repaired it without charge even though she insisted on paying something. I cannot thank you enough for the wonderful customer service that Gateway provides. We appreciate your excellent customer service!!
