-
July 2023 by robert perry
Once again I went to Gateway Tire on Covington Pike. Terrence is the man. Always very profession, polite and very knowledgeable.
-
June 2023 by C S
My wife and I took our vehicle in this morning at 7:30 to get an estimate and a brake repair. At 12:30, I go back to sit in the lobby and my horn is intermittently chirping (6 times while I was there). I’m thinking “Okay, this is going to drain the new battery I just put in.” So, I go to talk to Terrance, and I get this “I don’t care/what are you talking about” attitude. After a few minutes of conversation and explaining to him that I recorded the intermittent honking, I realized that I can’t get any work completed on our vehicle so I leave. My wife has taken 2 of our car here before and said she was happy with the work. When I returned so that my wife could pick up the car that I drove. She went in and was told that something was probably pushing the button on the key (the same thing I tried to explain to Terrance when I was there - check my key, stop the honking so that my battery isn’t drained). I might try another location.
-
June 2023 by Donnie Davis
Requestee and charged for a tire rotation. Tires were not rotated on my truck. I Was a certified wheel and suspension mechanic for 10 years. I know when they was and wasn't done. Ridiculous!!!! When brought up to the service writer he just laughed at us. There wasn't even hand prints on the rims through the dirt come on now no matter if you wear gloves or not theres gonna be evidence the wheels were touched. Gateway will never get any of my business again or anyone i know vehicles either
-
June 2023 by Leathia Jeter
Cheyenne is awesome...So professional! GATEWAY IS MY VEHICLES HOME,NOW!
-
May 2023 by Adrienne Graham
The ONLY reason why I stopped at this location is because it is 3 minutes from me. I went in for low tire, just needing air and service rep told me it will be 1hr and 30 minutes. For air?? I went to the Gateway on summer and was in and out. This is the reason why I stopped going to this location.
-
May 2023 by J Shanice
The service and staff are amazing, and my vehicle was done before the end of the business day!
-
April 2023 by Christine Dunn
Very professional and helpful personnel. Great place for service and for getting tires and auto accessories.
-
April 2023 by Trouble
Your website says you close at 530pm and the door says 5:00pm. Needless to say I had to drive away from this place with a large screw in my tire. Thanks alot
-
March 2023 by J. A.
This location is horrible. They slow and they really don't like to help the customer here at the location. The Bartlett location is much better! I also purchased a set of tires at this location and the next day my back tire was already leaking air. These people at your location don't like to do they job. I hate this location.
-
March 2023 by cindy mayes
These guys are awesome. Kept us informed on our progress. We'll be back when we need other services. Go see them for a great experience.
-
February 2023 by Robbie Farmer
It took 4 hours to get a 15 minute oil change.y car was just sitting in the stall for about an hour & then I saw another car go into the stall get service & back out. You would think they would have someone doing just oil changes so customers won't have to wait as long to get in & out. Every mechanic should know how to do a oil change. He just taking his little time. 1 star is all I have for this store.
-
November 2022 by Adrian R.
Gateway open up at 7:30 I was there at 6:15 second person in line this is the gateway on Covington Pike. It was about six people behind me, I no businesses get behind but every one that was up there for their services has left, if they was backed up do you think they should have let me know then... So that I can make a decision whether to leave my truck or not. It would have been nice .....haven't heard anything this is really sad, it's 2:30 they close at 5:30 u tell me that they won't even get a chance to look at or call me to let me no something it tell me what's the problem it's obvious that they won't be able to fix it today.... Oh this is my second time in the last 2 weeks going up there for something they didn't fix..... So customer don't be surprised to here about the bad service that you are capable of receiving at gateway
-
November 2022 by Kim Moss
My family has been bringing our cars here for several years. I definitely recommend them, they provide the best customer service!
-
October 2022 by Heather Trainor
Excellent service. Need to mention tire promo when ordering full sets of tires please . The management & staff greet you upon arrival, the place is very clean & spacious. No hard sales. Thank you Mr.M.Hentz,A+
-
October 2022 by Marilyn Pilgram
Gateway on Covington Pike lives up to it's reputation. Always heard about it, but now I've had the pleasure of experiencing it. Great customer service, great prices, knowledgeable technicians and great atmosphere.
