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August 2024 by melanie dawson
This bank gets a star because every time I come there they only have 1 teller inside. They are very slow. I can go to Southaven Mississippi branch and I always get in and out and they do have the accurate amount of tellers needed. They know what they are doing there but I can’t say that about Whitehaven location (Elvis Presley)
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August 2024 by Savage Waye
I usually don't do reviews, but I have to today. I didn't get her name, but it's the dark skin thicker woman with the bad Tyler Perry Wig on. She's nice-nasty.
True! She's says Good morning! What can I help you with?
I responded with: Hi, I would like to deposit these checks.
Before I could get that sentence out, she interrupts with, "HEY, HOW YOU DOING!?" Like I'm rude for not saying that.
I'm in a place of business, I answered her question that she asked me and I'm trying to get to the point.
The 2nd visit: I needed a official bank transcript.. it was about 15 minutes before closing. And I understand that you're ready to leave. So she says, "It's usually a few for this but imma give it to you for free" but her tone is always condescending if that makes sense. Like she's doing me a favor... She good at her job, quick, but her professionalism need some work. I'm qualified to say that with 14 years of customer service under my belt.
So yes, 3 stars. And that's because the AC is very crispy on a hot day of 105 that day.
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March 2024 by Quateshia Harden
Staff is very rude!!!! I will not come to this location again. I was in the area and decided to step in to take care of some business. This is by far the most unprofessional staff!!
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February 2024 by Annette Wilson
These ladies are wonderful, whenever I go there they are always very professional and friendly towards me.
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December 2023 by Braganza Jones
Awful customer service. I regret banking here.
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June 2023 by Zakia Sanders
Very slow need more workers!!!!
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February 2023 by BH Hard
Excellent customer service and interactions with everyone that I come in contact with on a regular basis.
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December 2022 by KJ Renee'
Stop choosing customer service jobs when you have no customer service skills and if answering more than one question irritates you. The tellers are okay, can’t say the same for the customer service team inside. If this matters to you try another location.
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July 2022 by francisco dias
(Translated by Google) Have. Spanish speaking staff very good service(Original)Tiene. Personal que habla espanol muy buen servicio
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November 2021 by Jesse Griffin III
I came inside the bank this morning looking for help with my account with a situation that happened Saturday the ladies there are so rude and none caring until it’s not even funny told me to call customer service when customer service said to go them for the situation I recommend nobody doing business with them until they learn proper customer service skills
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September 2021 by Jesse Rice
No issues from me.
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July 2021 by Tivia J
I been here twice trying to open account . The first time the same lady who speaks for the lady that does the accounts told me on the first time to come back another time it was 12:25 the first time, and it was already 3 people waiting already they closed soon. The second time I went she was done with someone while I was entering. Then she had another customer whom she had until 1:15. Oh by the way this is all on a Saturday, and when entering i was already asked what i needed. She let me sit there all that time then had her coworker come do her dirty work. The coworker ask me what i needed , then told me after asking me that the lady that does account opening said I would have to come back . I WILL NEVER RETURN TO THAT PARTICULAR BANK LOCATION AGAIN. MAINLY BECAUSE SHE HAD ME WAIT AND KNEW SHE WASN'T GOING TO HELP ME TO BEGIN WITH.
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July 2021 by MDL
Very bad service they don’t care customer
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April 2020 by Natalia Williams
Horrible service, they were very rude and mean to my mother, I wish I had the energy to write in detail our experience with this particular branch, I am very saddened and very disappointed with the service we received here. We’ll definitely be banking elsewhere.
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October 2019 by Robert Belward
Just opened an account with these folks, very nice people. Moved to Memphis about 10 months ago and have been looking for a banking facility since......extremely happy that I found First Tennessee Bank
