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July 2024 by S T
So thankful that i have used this branch and met Phillip. He is very knowledgable and helpful. He is friendly and able to understand what the customer needs. I actually have never met an employee of this branch who wasn’t good at their job and friendly to the customers, but especially Mr. Phillip.
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January 2024 by Jean Darnell
Staff is usually friendly but super slow on getting any drive through transaction done.
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December 2023 by Chris
I don’t bank here but only went in for a check I got and the old white lady with the cross around her neck was rude. I came really close to saying something to her at the time this happened. Luckily I don’t bank here and never would after that.
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December 2023 by Kandis Williams
Just left this bank about 20mins ago…..I normally have great relationships with banks, but my review is based on THIS location, not First Horizon but my experience with this location. Basically I received a high value check, I deposited the check at my own bank(Not first horizon) due to the deposit being on a Friday of course it’s going to take some days but my bank stated in order to lift the hold the “cleared” portion had to be done by this bank. I went to the teller, was speaking with a nice representative, as I’m asking her to let me know how long before my check clears(shows a copy of their check), she pulls up the account. She says, the funds are there but it hasn’t cleared it may clear tonight . As I proceed to ask more questions about my personal check I received, an African American older lady and a white older lady begins chiming in the conversation yelling, “We can’t give this information; this is private” Yelling at the top of their lungs! I’m looking at the two women like how dare you all enter into a conversation not concerning you and no personal information was being asked! I specifically was asking about MY personal check because I didn’t want a bounce in MY account. The level of professionalism is just absurd. I don’t know if they were doing it to try and embarrass me or what the issue was but it was very very rude and something needs to be done about this location. It’s ridiculous! The customers behind me was just staring ..because they were trying to pretty much imply I was trying to receive personal banking information when I just wanted a verification of the personal check I received. I’m a wealthy individual and for that FIRST HORIZON ON TRINITY WILL NEVER RECEIVE MY BUSINESS!
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August 2023 by Lillie Jackson
Customer service is great at this location
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August 2023 by Joshua Thomas
Million dollars- Drive thru ATM
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March 2023 by Patrick Thompson
Very helpful, Thanks!
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December 2022 by Haley Foster
There was some fraud on my account and Phillip helped me. Everything went smoothly and my lost funds were transferred back in a timely manner.
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August 2022 by Marian Reid
Great Service! Wonderful Location! Thank you!
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July 2022 by GoGo Tax19
Great service, greeted well as I entered and the staff was very helpful in completing my transactions. Specifically the Branch manager was very hands on in assisting with my loan. Thx Ms Wilson. Thank and I would highly recommend this location.
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July 2022 by Bud Garner
Courteous and knowledgable. Really ni e staff.
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March 2022 by Mackenzie Rader
Branch manager either doesn’t understand certain things or just doesnt care. I shouldn’t have to explain the same thing multiple times, or ask the same question multiple times to get a direct answer. After the merge from first Tennessee, I’ve seen a decline in customer service. I’ve dealt with it. But after this, I’m going to a different bank. The branch manager gets a very condescending attitude because she didn’t want to answer a question I guess. The associate I spoke to before her, was way more knowledgeable and actually understood what I was saying. I’ve also noticed inconsistent information on specific policies and even the branch manager couldn’t explain them to me.
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March 2022 by Roger Rowlett
I was treated like a kid. Honestly the worst encounter I've ever had at a bank. I was confused, felt very awkward and the lady made me feel stupid.
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February 2022 by Glynnis Cox
This drive through location is very slow. Arrived at 1:26 which might still be the lunch hour. There were 3 cars in each lane totaling 9 cars. After waiting 10 minutes with no movement at all 4 of the cars backed out and choose not to wait. The teller was nice when it was my turn but it was still slow. Pulled out at 1:48. 22 minutes in the drive thru lane.
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September 2021 by malk milk
Going for 1 star because 0 isn’t an option. Staff completely misinformed about how the accounts work. They said my personal checking and small business account would be able to quick transfer, but that is absolutely not true. On top of that when I deposited into my business account, they put it into my personal checking. It’s the weekend and these circumstances have caused me a great deal of stress. It’s only my first week of banking here and I already can’t wait to close my account. See you Monday first horrible- I mean horizon. and then never again
