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February 2024 by Sparky Williams
Needed a set of tires for my sedan. Alex rang me up and gave me a great price. Jacob got them mounted, balanced and me back on the raod right away. If you need tires, go see these guys.
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February 2024 by Allyah
Swindlers. Do not come here unless you want to be told you cannot use your warranty. I had a ball joint go bad a week after receiving the alignment (I was not notified of the possibility of a bad ball joint), and after replacing the ball joint, I attempted to use my one-time warranty to re-align my vehicle properly. This establishment said that I could not use the warranty. I have called around at another Firestone location describing this exact situation, and was told that I would be able to receive the alignment for free with my warranty. The day I got my alignment, they were attempting to get me to replace tires, engine filters, and fog lights instead of telling me ther was any issue with the ball joint. This place WILL take advantage of women, especially if they are young, I urge you to be careful.
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February 2024 by Pam Murnin
I had a 7:15 appointment and I got in and out quickly. They saw that I needed an oil change and that my cabin air filter was filthy and brought that to my attention. I was able to get my oil changed and my air filter changed and still was able to get out quickly.
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February 2024 by Tommy Richter
Been to this location twice months apart. They did not seem interested in my business either time. They gave me excuses about not eating lunch and being to busy with only two cars on the whole property.
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February 2024 by Marva Banks
There were good customer services.
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January 2024 by Miracle Dowdy
Nice friendly reps
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January 2024 by rodney Scruggs
i got 2 tires from them haven't had them 2 weeks and a nail was in the tire. he tell me i need a new tire after.
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January 2024 by Kiesha Thomas
Staff helpful and friendly. Very knowledgeable. And didn't have a long wait.
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January 2024 by Michel Kidd
1 star because that's as low as I can rate them. Went in for my tire wobbling 4 hours and 360 dollars later my tire is still wobbling, and I'm at another shop down the street. Out of the almost 5k worth of repairs they recommended they missed the actual problem. My CV axel needed to be replaced.
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November 2023 by Kevin Hardin
Called at 1pm on Black Friday to order a heavy duty battery for our teenagers Jeep, Laurie was professional and efficient in getting us the perfect Die Hard at a reasonable price and had it ready for pickup in two hours. On.a.holiday!!!! Perfect experience as always. Thank you
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November 2023 by Heather Lynn Shugars
Traveling across the country with my cat when my alternator belt blew. I called them and immediately knew they would take good care of me. Absolutely wonderful emergency care here so I know they'd be perfect for regular maintenance! I always thought Firestone was just tires but this experience has changed what I know about them. Incredibly friendly and professional people here who are fast and very through. I would highly recommend this place to anyone! Thank you all for amazing service and for putting me and my pet at ease while we waited to get back on the road.
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November 2023 by C Jones
This is the Worst experience of customer service and company in the community. I drop of my vehicle at 9am with 1 car in front to get 4 tires balanced and mounted. Went back 7 hours later vehicle still hasn’t been serviced yet omg ! Her response was that we closed at 7 pm you can still wait ? ?????no apology, no justification, no concern for neglecting to get service. This location needs new team members starting with the management!! I will rate no stars “0But , I had to select one to reply.
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November 2023 by William Williams
They are unprofessional. I dropped my car off to get tires mounted and balanced @920am. The clerk tells me it should be finished by 1:30pm. No call from her@ 1:30pm. So I get a ride to the location@3:30pm and they have not touched my car. But have the nerve to tell me, that they close @7pm. I politely told them to give me keys , I won't be waiting until 7pm.
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November 2023 by Kiwistrawberrri Promotion
The worst location in Memphis. They are very expensive and lairs . My first impression when I arrived at this Location was the fact it’s wasn’t crowded. 1 person was in front of me and a man was behind in line . The young Mexican guy seen us two woman and ask what we needed done . The woman in front of me stated she was there to get her car diagnostics information he told her that they don’t check the engine at that location. And if it was wiring issues his mechanics wouldn’t want to do it . I start laughing because for one how you don’t do a certain thing at one location but all the other locations does then he said “my mechanics” as if he’s the owner . They need to have him go through training again
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November 2023 by Willie L. Williams Jr
I came in to this shop yesterday Oct 31,2023 for tire sensors checked/replaced, went ahead and added oil change. I made it “here” at 8 am. By 10 am they said everything was done they set my old sensors did the oil change but they recommended a sway bar/sway bar links, and brake flush. Ok cool. How much ? I was told $1006.00 will have everything covered. I asked them again are my sensors set? The guy said yes its all fixed. So i said do the extras and call me when its ready. So i get a call at 630pm saying its ready come pick up truck. I make it there in ten minutes. Pay my bill. Go get in truck, 1st thing i see is tpms light on!!! Now im highly upset. Cant do anything because everyone has left. Come back next morning (now) they said ok sorry charges me for sensors and told me i will have to get back in line again and wait here for hours because several people in front of me. I tried to leave my truck last night but couldn’t, they left. They should have put me 1st. Now its 10 people in front of me again!!! Never come to this place again. Invoice # 223963 store #019887
