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November 2023 by Mr. C
They fixed one issue but caused me another serious problem. They did a pressure test and it blew oil up through one of my spark plugs. I confronted them about it and they wrote on the ticket that I brought it up there already like that which was an absolute lie.... beware of dealing with them !!!
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November 2023 by Jason Harris
took my truck there as it was running hot - they told me $1092 for water pump and thermostat. Took it to Uncle Dave's in Bartlett and a hose was leaking coolant - total $115. they also ripped me off on a coolant leak on my Buick -- do not go here for auto repairs.
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October 2023 by Ladon Relliford
This place is awful and unprofessional one person quote and and another just make up things (theifs) don't take you car up there. FIRESTONE lie about take my wheels and lie about doing a oil change. Please don't take your car up there for nothingServices: Brakes
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September 2023 by keisha parker
Horrible experience 18 Sep 2023. Ladies, please be aware of staff trying to sell you something that you don't need just to make a extra buck...I went for rotor repair (2nd time)..was waived since I was just there 3 months ago for same issue. I'm thinking it would be a quick in and out BUT Dustin comes out with a new plan higher than the previous bill to include new findings...I politely asked Dustin to have my GMC 2016 Yukon ready for departure and I DIDN'T APPRECIATE the false findings to include a $525.00 cost higher that I just paid a few months ago. I ended up going to GATEWAY on kirby whitten and just say NOTHING FIRESTONE said I needed was TRUE...ALL I NEEDED WAS MY ROTORS TURNED costed me $89.00 with my military discount. THANK YOU GATEWAY FOR YOUR HONESTY AND GREAT SERVICE!!!
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September 2023 by Chris Keeler
These guys got me in and out in the same day. Advised me what needed done. And how long I could go without doing what needed done. Excellent service. And they were super busy the whole time.
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September 2023 by Isaac Geller
The quality of work is about average. They'll tell you you can make an appointment - but it means nothing. They'll just add you to the queue as if you had just walked in.
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September 2023 by Anijah Cagle
Wouldn’t recommend, Needed a stem replaced on tire quoted a unreasonable price $415 claimed I needed a new tire and everything else they could come up with!Went to JC Auto and Tire and got the exact same issue fixed for $115 with no new tire needed!
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August 2023 by Katina D
I wish you didn’t have to select a star. The service is the worst experience I’ve ever had. Overbooking and then rushing to get your car done. Only to leave things hanging and oil was never changed. Lugs were loose! Horrible ! Never go here!
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August 2023 by Brooke Mootry
I had such a great experience at this location! I had a flat tire and Laura and Alex saved the day! Their customer service and compassion was a welcome blessing!
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June 2023 by J P.
In the beginning, they weren't bad. But over time, they've gotten worse. Had an appointment set a week ago for oil change and alignment. Decided to call to check on it and was told it would be the next car they bring in....OVER 3.5 HOURS AFTER OUR APPOINTMENT!!! I guess they have no idea on how to schedule or they just give you a time and they decide when they will pull it in to fix?.....Dustin, answer?????But, I'm wondering why i question because last week (6-23-23) I bought tires there for my son's car, told them the exact size needed and they ordered and placed a different size set of tires on it!!!! .....Thanks Laura!FIND A BETTER PLACE TO HAVE YOUR VEHICLE SERVICED!!!!
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June 2023 by Chris Evans
Becareful dealing with Dustin and Lauren don't know alot on ordering right parts for your vechile,plus they try to tell you other things needed for vechile that's isn't needed at the time. Check around other shops first.
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May 2023 by Rebecca King
I stopped by after 3pm to get two new tires put on my car. The staff were very courteous and helpful. The wait time very minimal. I compared prices and shopped around before coming here and found their price to be most reasonable. I will definitely use this place again
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May 2023 by Anthony Carbone
I am so sorry but Firestone on 64 and N. Houston Levy let me down. I had them do a job replacing my vehicles rack & pinion and paid a pretty penny. Later I noticed that my power steering pump was leaking so I brought it in for their review. I was told that the pumps seals were bad and I needed a replacement pump. Upon further review by a certified professional mechanic, it wasn’t the pump. The fittings from the rack & pinion were leaking. I had them tightened up and I was good to go. “Don’t know if I “ll be going back to Firestone at all!”
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March 2023 by Zeki Abdi
Had an appointment at 10:30AM to change my tire and dropped off the car on time and I was told it would take less than 2 hours. Drove to the shop at 2:30PM and the car has not touched and told me to come back after 45 minutes. Went back after an hour and half but my car was still where I dropped it off at
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March 2023 by M B
Justin was very professional and nice on the phone. I was traveling through town and stopped w/o an appointment. I was waited on immediately.
