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March 2024 by Jeremy Moss
Ashley is great
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February 2024 by Raven Henderson
Kala was wonderful! She answered all of my questions and was very knowledgeable about the process! I will always use Extra Space Storage ;)
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February 2024 by Big sis and little sis Carter
Tina was very nice much nicer than my other experience at the other Extra Space storage in Bartlett. They’re pretty awful people in Bartlett but Tina and Cordova is very nice.
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January 2024 by Eric Schiavone
Ashley has been very helpful and accommodating in renting us a perfectly level, ant-free location for our 32’ travel trailer. This location and their customer service are both great!
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January 2024 by Brandon Anderson
My experience with Extra Space Storage was awesome. The manager was very knowledgeable of their product. Very professional, proficient and polite.
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January 2024 by Will Andrew
Great staff!
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December 2023 by Stephen Owings
Signed up with the storage unit place after my mom passed away in August. Was told I had a locked in rate by the sales rep. Got charged double my normal price this month. Called into ask what happened thinking it must be an error and was told they don’t do locked in rates and that was my rate increase. A 100% rate increase!!! Unheard of. To say the least, I was rubbed the wrong way. I explained, what I was told over the phone and asked if they could pull up the recorded line of what was told to me when originally sold the unit by the other sales rep but was told back they can’t do that. They stated they notified me by mail about the rate increase a month prior but never received anything in the mail regarding. I believe it could have been sent but once again, I never received it. The lady I spoke to was nice and understanding and straight forward saying she would have told her customers rates are subject to change but unfortunately did not have that experience with who sold me the unit originally. She’s going to speak to the store manager and see if they can work something out and call me back later this week, but still in disbelief a company does 100% rate increases! Even told them I’d pay a year up front at my original rate but was told that’s not going to happen. Let alone, I haven’t even been with them but for a few months. I’m in sales and just have a very bad taste left in my mouth after all transpired. Hoping they make this right so I can leave another review that’s positive. I’m just truly in disbelief. 100% rate increase! lol That’s literally insane! For example…if I was spending $150 on an AT&T line for 4 months, and than all the sudden revived a bill for $300 and told that’s my new rate moving forward; would be what occurred with this storage company. 100% rate increase!!! FedEx and UPS do a 3.9%-5.9% rate increase on all customers once a year. That’s reasonable but 100% rate increase and it hasn’t even been 6 months! I apologize for the long post but legit shocked! 100% rate increase is Insane! Very disappointed and feel taken advantage of during a hard time having to get a place to put my moms stuff after her passing. I feel like I was told everything I wanted to hear so they could sign me up, and now, I’m getting a completely different experience.
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October 2023 by Ben Baker
Weirdly odd to say but it's bitter sweet leaving them. I have had my unit since 2017 , and the Cordova extra space has always been courteous and understanding. We are closing our unit only because we no longer have a need. Would definitely recommend.
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October 2023 by Dee Jay
The customer service is excellent there.I was pleased with the service I received. Ashley went above and beyond to help me find the perfect space.
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October 2023 by Joy Stroud
Ashley is the absolute BEST y’all ..every time I speak with her she’s always so helpful works quickly and will do whatever she can to help .
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October 2023 by Dejana Thompson
Ashley has been wonderful with assisting me . She was kind and answered all my questions in a timely fashion .
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August 2023 by Brittany Roger
Ashley’s and Tina make it feel like an experience instead of a task… Thank you ladies
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May 2023 by Tallsiren
Ashley was so helpful when I came in this week to get storage for my big move. I have never had to use a storage service before so I was a little nervous since I didn’t know what to expect. I am so glad I chose Extra Space. If you are looking for affordability, great customer service, and a clean safe facility, this is it!
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May 2023 by Chad Foster
Tina was absolutely awesome! I had a minor issues with my reservation, and with her help, got it resolved with no problem. Plus, she was nothing short of hospitable in every way!
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April 2023 by Joyce Owens
Very pleasant and courteous at each visit. Excellent customer service. Highly recommended for any position.
