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March 2024 by Nathaniel Kent
Professional and friendly service. Best storage experience. I’ve had in a while.
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March 2024 by Kiera Williams
My experience was great. Jonathan was really nice and very informative.. If you need a storage this is definitely the place to go.. Make sure u ask for Jonathan.!!!
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March 2024 by Lennard James
I recently had the pleasure of interacting with the customer service representative at Extra Space Storage, and I must say, it was a truly outstanding experience. From the moment I walked in seeking assistance, I was met with a level of professionalism and friendliness that exceeded my expectations.The customer service representative, whose name unfortunately escapes me, was not only knowledgeable but also displayed a genuine willingness to help. They patiently listened to my storage needs, asked pertinent questions to understand my requirements, and then provided me with a range of suitable options tailored to my specific situation. Their expertise made the process seamless and stress-free.What truly stood out was the representative's commitment to going above and beyond. They took the time to explain the various features and security measures in place at Extra Space Storage, ensuring that I felt confident in my choice. Additionally, the representative answered all my queries with a positive attitude, making me feel valued as a customer.The facility itself was clean, well-maintained, and the security measures in place instilled a sense of confidence in entrusting my belongings to Extra Space Storage. The convenience of access hours and the availability of various unit sizes further added to the overall positive experience.My interaction with Extra Space Storage left a lasting impression, thanks to the exceptional customer service provided by their representative. I would highly recommend this storage facility to anyone in need, confident that they will receive the same level of professionalism and courtesy that I did. Kudos to the Extra Space Storage team for setting a high standard in customer service! (Union Ave location in Memphis, TN.
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March 2024 by James Ford
Great job
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March 2024 by Alaa Elemam
I had a great experience with extra space storage at the union downtown location . The Process was very quick and smooth to book the unit and the staff was very professional and patient answering all my questions. . I would definitely recommend it. Thank you
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March 2024 by Mia Drain
Great customer service ? and very neat. Go see Jonathan the store manager and Dee the assistant!!
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February 2024 by james austin
Jonathan helped me while I had my experience at extra storage on 395 union. He was Amazing I didn’t know much he help and talked me Thur everything. Most importantly did it with a smile and good heart I love great service so again thank you very much. Will be using you all again.
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February 2024 by lori gill
Excellent customer service!!!
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February 2024 by Nick Vinson
Quick and easy process! Mr. Jonathan was very professional and personable. Great experience
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December 2023 by kimberly kelsey
Jonathan was extremely helpful and the storage unit itself is very conveniently located and reasonably priced. Unlike my last storage unit I don't have to walk five miles and be lucky I made it out alive. Very safe and clean.
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December 2023 by Emily Marks
Today ( November 7th) I stopped by to drop something at my unit and I was stopped by a maintenance crew who let me know that here was a flood on Saturday ( November 4th) and that my unit was flooded.I am baffled that no one had called me to let me know this had happened, especially as it was an event that happened 4 days ago. Had I not randomly stopped by, I don't know if they would have ever notified me. If they did notify me I could have saved some stuff the day it happened, but they thought is was better for my stuff to sit in 3 inches of water and collect mold. Filing an insurance claim and am furious the way this is being handled and the lack of accountability.
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November 2023 by gregory hill
Jonathan was very professional and helpful. You can tell he cares about his facility.
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November 2023 by Ryan Robertson
Jonathan (store manager) is amazing… super professional and helpful! Made everything so easy.
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November 2023 by Taurika Fifer
Jonathan was very knowledgeable and answered all of the questions that I had thoroughly. I will definitely recommend Extra Space Storage.
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October 2023 by Ladite Moss
The store Manager (Johnathan) was very helpful and friendly. I love the cleanliness of the office as well as the storage areas. It was a smooth quick transition and he explained thoroughly as well answered all my questions.
