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November 2023 by Justin Nickels
100% satisfied.From the initial inquiry, the customer service was exceptional. (I wish I could remember her name) Very friendly, very informative and helpful with the entire process. Our vehicle was being repaired and covered by another insurance related to an accident. I had many questions that they were very knowledgeable about. To make things more confusing, there were 2 insurances because, well Memphis. Zero issues and everything was smooth.RC was the main contact when dealing with the repair process and he was fantastic. Kept us updated every step of the way, helped when it came to rental questions. Informed us of everything up front. Nothing to hide and a respectable business. So happy that we chose DeSoto and would come back without hesitation.Services: Auto body & trim repair
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November 2023 by Kimberley Reasor
Desoto Auto Collision on Highway 64 did an amazing & incredible job in repairing my car - I felt like I was driving a new car when I left. Richard was my advisor through the entire thing and he was Great, too!! I highly recommend them!!
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October 2023 by Jeremy Robertson
Great service and experience dealing with damage to my challenger. I appreciate the kindness of everyone and awesome service they did.Service: Body & Trim
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April 2023 by Samuel Hammond
Desoto Collision Center Bartlett is the best auto repair Center that I have ever frequented, their staff of professional, courteous, caring and knowledgeable team deserves nothing but 5-Stars. DESOTO Collision Center treated my GMC Sierra like it was their own and I never had to wonder what stage of repair that my Vehicle was ever in, MacKenzie was queen of thoroughness and I'm very Happy! Thanks to the full team @ Desoto Collision Center Bartlett ?
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April 2023 by Lynne Andrews
Loved the staff and their energy! They were professional and made sure I was updated as they progressed with my truck repairs.
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March 2023 by Holly S
Perfect experience at Desoto Collision. My service manager, Dennis, did an excellent job of keeping me informed on the repairs to my vehicle and where they were throughout the process. He made it as painless as possible and my car came back looking brand new. Highly recommend!
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March 2023 by Kathy Kaufman
Our Honda Ridgeline was repaired 10 days earlier than what was originally projected. I received texts updates regularly (automated and from MacKenzie - my POC at the 7601 Stage Road location). I highly recommend this location, they are very nice and did a great job on the truck!!!
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January 2023 by Diane BlackBurn
They did excellent work on my car and the staff was very professional and helpful. Dennis called me every Tuesday and Thursday with updates. I'd HIGHLY recommend them
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November 2022 by Zack Aamar Bajwa
Very friendly service, full staff easy to work with. I have visited several other places and all lack of staff, delayingI'm glad to found you.
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September 2022 by Joshua Drogemuller
Had my car brought in to swap out a cracked headlight, not only did they clean the entire car from top to bottom but I think my brakes are also somehow working better?????? Very kind staff, nothing short of miracle workers. Would highly recommend!Service: General repairs & maintenance
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August 2022 by Marvin Palmer
Fully staffed and was ablr to get car serviced within reasonable time frame and work is on schedule
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June 2022 by Robert Squires
Best experience ever. Extremely satisfied. It was a minor repair and they got me in and out the same day and kept the cost very affordable. Great people very knowledgeable and personable. Would most definitely use them again (hoping I won't have to) highly recommend Thank You MackenzieService: Body & Trim
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January 2022 by Lovell Houston
I took my Car to Desota Collision on Hwy 64 in Bartlett. They blew me away with there professionalism. Makenzie Mathis is awsome. She set the expectations and over delivered. She kept me updated all the way thru. It was finish 6 days before the deadline. The shop did an icredible job. The attetion to detail. I would recommend this shop to every one. I would give them 10 stars ?Services: Painting
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December 2021 by Tori Wilkins Baker
Richard was the main person I interacted with here. He answered all of my questions and helped communicate with the insurance company. They did a great job on my body and trunk repairs. The car was in such good condition when I went to pick it up; the paint looked like new and they cleaned the entire exterior. Great work, good communication on the updates, and got it back to me in a decent time frame.Services: Painting
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November 2021 by Jarail Butler
Used this business years ago and service great. Today not so much. Nice lady at front desk welcomed me when she finished phone call. She was great. The same can't be said about the young lady that was instructed to help me. She came out, sat at her desk and ignored me. Made a phone call, talked to a guy in the back, talked to managers, I assumed sent an email or to but didn't acknowledge my presence. She didn't even look into general direction when I left. I'm gonna assume it's just her bad service because I've been here and referred other to her because they were great.Service: Body & Trim
