-
October 2023 by Michael Johnson
These people had the nerve to tell me..."if we'd known that you were not going to have us repair the vehicle we would not have let you drop it off ". Lost two stars
-
September 2023 by KLaflair DaDonya
I was initially pleased with my car repair done at this location. Until I noticed that my radio no longer worked after I got it back. I took it back to them a few days later and they looked at it and said that there was nothing that they could do about it. Fast forward to today when I called about my bumper guard being reattached with some type of wire instead of factory fasteners and Mike Butler refused to acknowledge that it was their fault when I've never had any other body work done at any other time. Mike Butler all but called me the "n" word and insinuated that the bumper guard must have been reattached by some shade tree. Maybe because he knows that this establishment employed or employs them??? Now I've had to have 3 tires replaced because of these metal "hanger-like" pieces breaking loose and lodging into my tires, 2 of them today. I am not stressed about the tires because they are warrantied through the dealership but the careless and cavalier entitled attitude of Mike Butler makes me know that I will never spend nor refer another dime to this business ever. I would seek out another business if I were you!!!!Services: Auto body & trim repair
-
July 2023 by Dan Youch
Car failed inspection after they replaced the catalytic converter. Repair was supposed to be OEM but it was an aftermarket converter put on instead, but I and my insurance were still charged for OEM. The weld done on the converter was horrible and leaked, and I now have to have another repair done on the car. Not to mention the entire process took almost a month when a converter should be a short job.UPDATE: The catalytic converter that they put onto my car was BROKEN, leading to the failed inspection. I assume they tried to pull a fast one on me being an out of state college student and getting insurance money rather than my own.
-
July 2023 by Rayford Hickman
All I have to say is don't take a job with customer service if you're not a very good people person. Just because you are having a bad day doesn't give you the right to take it out on the customer. She's knows what she's doing is wrong is wrong.
-
July 2023 by Rayford H.
Just because you are having a bad day doesn't give you the right to take it out on your paying customers. Why take a job if you're not a very good people person?.
-
May 2023 by Christopher Cox
It was terrible! After not ever having to go through the horrors of a car wreck l didn't know how everything went. They talked to me like it was 1923 not 2023! I will never visit them or recommend them to anyone!
-
February 2023 by Brittany Johnston
They did a great job on our Ram. Everyone was friendly and the work took less than two weeks. The truck looks brand new!Service: Auto body & trim repair
-
January 2023 by Anna Beyerle Rosen
Easy experience working with DeSoto getting our car fixed up after an accident. They worked directly with our insurance, were straightforward and kind, and got the job done efficiently.
-
December 2022 by LaAndrea E
Love this place service is exceptional and the work they do it outstanding my car looks brand new.
-
October 2022 by Michael Mcelyea
Update to my last review. I found that the rubber gasket surrounding the door was in fact still intact. And that a new one was being ordered. Also all the dings have been removed. They have been helpful to my family who were good enough to help with my issues of getting my truck over to them and back. Thank you.
-
August 2022 by Vic Wa
Just great customer service and care: follow-ups to nice work on vehicle.
-
June 2022 by Bill Neeley
Staff was wonderful, kept me informed on the process and car looks great.
-
August 2021 by Savannah Lyons
I would highly recommend this place. Throughout the entire process, Jessica kept me updated on the status of my vehicle, so I never felt out of the loop. The lady behind the front desk was incredibly kind, patient, and thorough in making sure I understood the details of my repair. When I called with a question, the man who answered was equally great. My car feels better than ever and I'm very grateful. Thank you for being a trustworthy business and offering a great experience!Services: Painting
-
August 2021 by Jeelan Rahhal
Great experience working with DeSoto. Straightforward, honest and professional work. They took care of my car and did excellent repairs within a few days. I would recommend working with them to anyone!Service: Body & Trim
-
August 2021 by M Davis
DAC is the best in the city, I had sent my car to there body shop after I had damage to my car after hitting a deer. My car looks great and they did a fantastic job. Very professional staff kept me updated on the full process from start to finish. 10 stars if I had that option.Services: Painting
