CVS Pharmacy® in Cordova aims to provide convenient access to pharmacy, health, and wellness needs with reliable service and value. Most locations are open seven days a week, making it easy to refill prescriptions, get vaccinations, or pick up personal care items, pet toys, and healthier snacks. Customers can take advantage of weekly deals and join the ExtraCare® program for personalized discounts and rewards. The store offers time-saving options like same-day delivery* and FREE CVS® Pickup with online orders, helping busy customers stay on top of their health and shopping needs. However, experiences at this CVS vary. One customer shared a negative story about ordering a banner, only to find the store lacked the materials needed. They felt the customer service was poor, and they decided not to return. Staffing concerns were also mentioned, with calls for more staff and keys to prevent long wait times, especially when products are locked up. On the positive side, many customers praised the staff for their kindness and professionalism. Two pharmacy staff members, both named Taylor, were especially appreciated for their friendly and respectful treatment, which greatly improved one customer’s experience after an encounter with a rude pharmacist. A new resident appreciated how the pharmacy quickly transferred their medication and treated them with friendliness. Longtime customers also noted a positive shift in the pharmacy’s overall attitude, emphasizing that they were treated with respect regardless of background. They strongly condemned racist comments and appreciated the staff’s grace under difficult situations. Overall, CVS in Cordova strives to serve the community with accessible, respectful, and helpful service, despite some areas needing improvement.
Always friendly and helpful. Acknowledges me when entering. This CVS has the friendliest employees
July 2024
Staffing needs to be increased along with more customer service oriented staff. I understand some products have to be locked up now but please ensure that you have enough keys, on hand if one is in use so a customer doesn’t have to wait or consider another item.
February 2024
I pay monthly for the benefit of delivery for Rxs.Completed the set up - all worked fine… until it didnt. Thats been a while now - idk what is so complicated - call or go to drive up- no help! CVS caremark doesnt communicate with CVS- how confusing is that!?30 years/ different states - customer - frustrated (& sad to... read full comment
