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June 2024 by Jason Starr
TERRIBLE customer servicw, rude and ABRASIVE personalities at the counter. Company policy to NOT answer the phones is ABSURD!
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June 2024 by Cameron Gates
CVS has incredible savings on everyday items and unique snacks and sundry items. Skip the long lines and become a CVS savings member.
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June 2024 by Wilma Davis
CSV, has the worst automated voice system I've ever seen. Terrible experience ?
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May 2024 by Kim Gilbert
I made an appointment a week ago for the Covid and the RSV vaccines. I got a text less than two hours before telling me the COVID shot wasn’t covered by my insurance. I had to leave a voicemail because no one will answer the phone with my Medicare PPO information. When I arrived, I waited 25 minutes past my scheduled appointment time while they entered the information I had already provided on the phone. When the pharmacist finally called me into the room and asked how I was. I said late for my next appointment. She said it wasn’t their fault, and I said it was because they had the correct insurance information. She said she wasn’t comfortable giving me the shots and would cancel them through my insurance. By that time, I couldn’t wait to get out of there and told her I would be pulling all of my drugs. Now it’s several hours later, they’ve not cancelled the insurance claim so I can go someplace and they’re not cooperating with my mail order prescription company. I won’t ever set foot in a CVS store period and am trying to figure out which governmental agency to file a formal complaint with.
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May 2024 by Ramona Jackson
Very pleasant atmosphere, clean well stocked store. The associate was very helpful and knowledgeable for my request.
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April 2024 by Raw Action
I use this cvs all the time for my online orders, my order didn't have all the products I ordered and I never got a refund. Also every time I come in after 11pm no one is ever at the front counter for me to pick up my order. I always wait 2-3 minutes before I receive help . It's ridiculous
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April 2024 by D Al
The worst ever.. I have been to this location on Union many times and service was always great but, today was the worst. The chubby, female pharmacist had a very nasty and rude attitude. She actually yelled at me from a distance. Also, she end telling me, "just do what you want to", instead of trying to understand my needs. I was in the store around 12:20pm, today. She really needs to check her attitude and be more patience and friendly with her customers. Learn some manner young lady!!
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March 2024 by Janice Ball
It is 3/11/24. Am having difficulty finding a particular medicine, so have called here 2x to see if they have it in stock. After going through their automated system, I've pressed the # to speak with someone in the pharmacy. It rang both times, & both times they pick it up and hang up on me. Ridiculous and irresponsible.
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March 2024 by I Finn-Smith
Called abt passport photos. Employee could not confirm the time or the availability of the person that could take the photos. So she hung up and I wrote this review. Staff needs better customer service training and accurate information. Don’t advertise a service that you can not provide.
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March 2024 by Annie Wallace
Enjoyable Experience at CVS 2115 Union Avenue Memphis TN 38104
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February 2024 by Bri Williams
the doctor and nurse at the minute clinic were extremely kind and helpful!
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February 2024 by Vahisha H.
I moved to Memphis from Charlotte NC in 2017 and didn't know anyone or any businesses. I had a great relationship with CVS in NC so I started going to this CVs on Union because it was so close to my employer at that time. Before establishing primary care I went to the Minute Clinic with frequency especially as I began to have frequent sinus issues that the care team figured out was allergies. Never had allergies before! I ended up with that awesome care team because the CVS manager at the time saw me come in multiple times for OTC care and he introduced me to Minute Clinic options, suggesting I needed more care. I am so glad he did. The staff was always kind. They were like my first extended family members when I moved especially because they are open 24 hours. There has been a lot of turnover since 2017 so I don't have the familiar faces anymore but I still use this pharmacy and extend them the patience that an obviously over capacity staff of people need and deserve. Even at their busiest they are professional and I find them mostly compassionate in their care. I am horrified that so very many people have had bad service interactions. And wanted to name that has not been my experience. I hope the staff turnover stabilizes and I can see familiar faces again and I hope the pharmacy staff gets the additional staff or support they need to extend the great care I have experienced to others.
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January 2024 by Daisy Whitmore
I LOVE SHOPPING at CVS the Staff is Always Friendly and helpful my Favorite Stores
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January 2024 by Will Hayley
So my doctor calls in a new generic prescription to CVS - Union Ave where I have done business for over 15 years. I drive over to pick up the medicine. It's ready but it cost 660.00. Seems CVS switched me to the same meds but a proprietary, brand version (Vascapa). I decline purchase go home and research the drug. Good RX get me a discount code reducing my cost to 85.00. I go back to CVS but the pharmacy is re-booting their computer. Go home try to call them 2-3 times - go through the call sequencing messages. NO ONE ANSWERS at the pharmacy. Four days later - no meds: I am done-AMAZON here I come.
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January 2024 by Vanessa Ivey
I'm from out of town and desperately needed my medication and with the help from the pharmacy staff over at CVS, they were able to make all things possible even with the help in getting the price dropped tremendously using all the discount cards they managed to find and apply to my prescription! I talked with my doctor earlier this afternoon and with their help as well I got my meds before the night was over with! I highly recommend CVS Pharmacy!
