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December 2023 by Lavarn Pointer
Chuck and Scott were very helpful and professional. They went above and beyond to make this experience as uncomplicated as possible and made sure that my needs were met. I would have given a 10 rating.
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December 2023 by Markeis Luellen
The worker was very professional and had a great attitude. Charles is always willing to help with anything concerning my unit.
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November 2023 by Latacia Wilkins
This month has been so rough for my family and I but without knowing Chuck has blessed me and my family by helping us in the most generous way. I just want to say thank you for your kindness and your professionalism from the bottom of my heart. I pray God blesses you. Today you were truly awesome to me.
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November 2023 by Kymberlee G_D
This is a climate controlled storage. I love that you can drive through the building and pull in front of your unit. I do not have a unit at this facility but was there with someone else and was impressed on the friendliness of the staff as well as the willingness to assist their customers. Charles was super helpful with assisting my friend switch from 1unit to another and I give the facility ⭐️⭐️⭐️⭐️⭐️ as well as the faculty staff. I recommend Extra Space Storage for your storage needs.
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November 2023 by Tracey Jones
I have been an occupant of ESS located at 6120 Hickory Ridge Mall in Memphis for a 1.5 yrs. I chose this location because it was an indoor facility. From the very beginning the staff was professional and pleasant, they understood my urgent need for a storage unit and assisted me quickly and with ease. I was able to obtain a unit large enough to house all of my property in one place. The hours of accessibility and being able enter the building and drive up to my units' door, proved to be most valuable to me when loading and unloading. The cleanliness of this facility was the cherry on top. During the move out, my movers talked about how clean everything was inside the unit. No dirt or debris and no traces of any critters, this was huge for me and confirmed my choice of this facility. Thank you Mr. Charles in assisting me with great service and showing me you appreciated my business. I highly recommend this ESS facility.
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November 2023 by Brianna Chambers
Yes , I had a wonderful experience with Charles and I love the unit I saw and can’t wait to move in ??? and a great personality
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September 2023 by Grenisha
Chuck is absolutely amazing. I called him and he was able to handle my situation in a timely and quick manner. If you ever need to a storage please contact him!!!!!
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September 2023 by April Matthews
Came across this gem while looking for a unit for my Business. I was blown away by how good the customer service was. The office was so clean and inviting and the restroom smelled so clean . Charles is a diamond in the ruff . They truly don't make customer service reps like him anymore.
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September 2023 by Andrew Harris
Chuck had great service management. He was obviously busy but helped me out while still staying on task!
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August 2023 by Renisha Thompson
Chuck is AMAZING . He Helped Me A lot when I Came into the store. He Helped Me Pick The Perfect Unit I Needed & Also Has Great Customer Service. I Enjoyed Talking to Him
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August 2023 by Candilicious Whitley
The service with him was phenomenal I give all stars because I have never had this experience with customer service. I’m only looking for him the next time I need you alls service. His name is Chuck
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July 2023 by Hansel Toya Jackson
I came in to get a small unit to store items for personal use. Charles assisted me expeditiously. I was so grateful because I am in between houses and didn’t want to overcrowd my current residence. They have great specials going on. Thank you Charles for showing me around and making this a painless process.
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July 2023 by HIT MAN
Had a great customer service rep Charles made my experience very pleasurable. Facility was nice and clean, very easy smooth process.I will definitely recommend to anyone needing storage space in a secure place.
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June 2023 by Octavia Thompson
The manager Charles aka Chuck was very professional and helpful throughout my rental. He was always knowledgeable and ready to assist in any way he could. Excellent customer service and easy access to unit.
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June 2023 by Darlene Turner
Chuck answered all our questions and even explained to us that we could figure out our account on the app. He was patient and polite. Thank you extra space for hiring him and thanks Chuck. We really needed a kind person during our difficult move.
