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August 2023 by Cherie Jolly
Don't use this Cricket location. I repeat...DON'T. My husband went here this morning and got me a new phone. I haven't upgraded my phone in SEVERAL years (5 to be exact) so we thought...why not? I didn't want anything special...just something with a stylus and plenty of storage. My husband comes home with what he thought was a Moto G Stylus 5G. $135 was our cost. $99 for the phone, $25 to upgrade. Free phone case apparently but the salesman did not put it on the phone. When we did, it didn't fit right. None of the openings lined up with the buttons etc so he went back. The salesman tells my husband they had a bad batch of cases and sends him on his way. I suggest trying a different Cricket location to see if maybe they have a "good" case in stock. We find one and the salesman there tells him it's not a Moto g Stylus 5G, its the 4G. Well, no wonder the case won't fit. THIRD trip to the Cricket location on Austin Peay to see why he gave him the wrong phone and blamed it on a "bad batch of cases", and this time he says he accidentally gave him the wrong phone. Um...WUT?! He then tells my husband the phone he chose was $179 and he only charged him $99 for the 4G phone. He apologized and said he'd have to pay the difference, which he did, and gave him the correct phone and he actually put the "free" case on the phone for him this time! Great customer service there! Why didn't he do that when my husband bought the 1st phone? HmmmmCould that be because he already knew it wouldn't fit?He purposely sold him the wrong phone? What's going on here? We've been a customer of Cricket for I don't even know how long...apparently TOO LONG! And this is our reward. Unbelievable how loyalty means nothing anymore. I'm very upset about this and this is my 1st step at letting other consumers KNOW...BEWARE! And pay attention better than my hubs did...he should have caught this before the trip to the other Cricket location also. It should be a ZERO star option and I hope they approve one eventually.
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May 2023 by Joan Belingon
The cricket retailer/owner is so helpful with above and beyond services to me who knows nothing about phone features, assisted me in paying my bills from overseas so the other phone lines services will not be cut off. I did not mind driving all the way crossing the bridge on a Sunday for a phone replacement due to their awesome services. Thank you…
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August 2022 by Roger Brady
Love this cricket store. Ppl there are awesome. Didn't have the money really to replace broken phone. Sold me a trade in phone for $20. Who does that? They do!
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December 2021 by Whitney Cox
Went in today and we wasn't expecting to get 2 phones . Then a gentleman named Leo talked to us and we walked out with 2 phone and he was absolutely the best representative we have dealt with when it comes to phones. He didn't rush us and took the time to see what we wanted and also helped us set the phones up with everything we wanted and he was absolutely awesome. He was quick paced and time efficient.Thank you Leo!!!
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April 2021 by Beverly Lee
Was there to change information on account and was waited on immediately
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July 2020 by Eddie Cruz Cobian
Awesome place to buy phone the guy eddie is amazing
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March 2020 by Bernice Pigram
People are cool but very busy unsure who was next to be waited on .just too confusing for me and after the wait still did not get what I wanted too.
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February 2020 by Rhonda Horne
There ok
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February 2020 by Elizabeth Nelson
Our favorite location!! They are always so nice & helpful
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January 2020 by Felecia Powell
Love my service
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January 2020 by BiiigCam
Nice place nice people
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December 2019 by Dawn Lemcool
Eddie is the most outstanding employee I've ever had the pleasure of doing business with at Cricket! He's helpful, considerate and very patient! If you the opportunity to come here for your next phone come see Eddie!!!
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November 2019 by Peggy Garner
Eddie is the best helped me out big time very patient man he needs a raise better than that other girl and guy who work with him!
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November 2019 by Ankh rafiel Ali
Eddie did a great job, nice place
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October 2019 by Blackbutterfly 2014
Christie was great and very helpful
