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June 2024 by Carmen CaBoom
I experienced HORRIBLE customer service yesterday (6/4/24) around 6:35pm from an employee who identified herself as “Brenda” (this may or may not be her real name) and she’s more suited , in my opinion, to clean toilets or clean people as opposed to working in this role and misrepresenting the Cricket brand in this way. Her attitude and disposition was NASTY and confrontational and this is absolutely disgusting and unprofessional and might possibly present a liability for Cricket.
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May 2024 by larsson_x1
The lady who serves is very threatening
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April 2024 by Tony Myers
Very nice customer service.
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January 2024 by Ginger Nelson
Cricket interrupts my phone and internet service every month about 2 days before my bill is due to force me to pay them before time, in which case I do. This time they did it and I still have no service after 3 days. I purchased my phone 1/5/23 and a sim card was not put in my phone because the sales lady said that it did not have to have one. My phone keeps giving me a message that I have no sim card in my phone and I can only make emergency calls. For the last year the have continued to disrupt my service for no reason each month and now my phone is asking me for a sim card, they never gave me. I contacted customer service and they told me to "just go to Walmart and purchase a sim card, call us back and we can update it with the new sim card number. I asked her why should I go to Walmart when I purchsed my phone from Cricket. I am a very discussed customer who has had to put up with this non-sense for an entire year. Since I purchased my phone the two sales people who assisted my were fired. I will be going into the Cricket location here in Memphis at 4237 Summer Ave today and I hope that they can resolve my issue.
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January 2024 by nilson medrano
This is a good place
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October 2023 by Joe Thordarson
I can’t thank Gersy enough for the great service. I was at my wits end trying to transfer the data from my old iPhone 6 to my new SE, but Gersy took care of it with expert speed and efficiency, while at the same time helping 3 other customers. Incredible multi-tasking, and extremely friendly customer service. Gersy rocks!
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July 2023 by Sharonda Campbell
This one of the best locations I like on Summer Ave across from Big lots.
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June 2023 by Jarod Funes
Great service
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June 2023 by Nelson Centeno
Excellent
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November 2022 by mentlsen
GG helped me last minute when she really didn't have to! She was very easy to talk to and helpful if u need a hand talk to her she's very out going and speaks 2 languages
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June 2022 by Linda Taper Taper
She really didn't give good advice want go there anymore
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January 2022 by maria lopez
i go there today before 8 and the light is off and door is locked. i see a person inside that a lady was helping but i could not get it. not the first time that i have had problems with the lady she rude and they need more people with customer attitude in there
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January 2022 by Rebacca Sanchez
ive been to this location a few times the last months and they are very rude. messed up my plan. the ladies do not need to be working in there sorry
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October 2021 by Marissa Lopez
worse customer service from the black lady that calms she is manager. if that is the case she has no customer service skills and should not be working with public
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April 2021 by Penny Alvarez
Worst people ever ! They don’t know nothing
