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November 2023 by Sherry S.
Careful with Costco's tire center. They're happy to sell you road hazard insurance but keep in mind when you experience a road hazard they determine if you're allowed to use it. My tire started losing pressure literally right in front of Costco coming off 40. I turned into their entrance and drove directly to the tire center. They checked the tire, told me it needed replaced and because I drove on it through their parking lot they voided my road hazard and charged me full price. Told me I should have stopped on the road in front of the store and put on the spare. Really??I feel like being a woman may have had some influence there too. Had these tires going on 2 years around 17,000 miles. Just FYI
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September 2023 by Nolan
7 hours to put of 4 tires. Then they didn’t reset the tire monitoring system so all the readings are wrong. Freaking disgraceful.
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August 2023 by Jody W.
This is a really nice Costco. Super clean, organized and the staff that I interacted with were great. We don't have a Costco near us, so it was interesting to see how many more products were available vs. the warehouse chain that we shop in. The only photo I took was of the snack bar on the way out. I didn't partake, but those were some cheap eats.
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August 2023 by Melanie A.
I just scored the last Mickey Mouse's haunted house. I got the display and they honored 20% off so I got it for $80 instead of $100. I love the customer service here and they have a wide selection of items. Definitely my go to location.
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May 2023 by Jim N.
Really nice store. Very popular so avoid weekend shopping it's busy. But it is definitely worth it. Lots of good stuff and great deals.
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February 2023 by B C
Professional excellent service installed 4 tires by appointment wait was not long
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October 2022 by Amanda J.
This place is always packed and you can barely find a parking spot. The employees at the pharmacy are rude and talk to you like you're stupid. The aisles are packed and it's very disorganized. I'm not renewing my membership.
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August 2022 by Stephanie C.
I very much appreciated fine customer care I received yesterday at this Costco. Checking out I mentioned to (checker) Jasmine that I was frustrated that I had purchased I thought 2 bags of Freshpet dog food 1 or 2 weeks earlier not knowing it would now be on $5 rebate. Jasmine suggested I go to customer service & request a rebate for these (shortly) earlier purchases. I was thrilled to be given rebates due to Jasmine's thoughtfulness. I am 75 with new orthopedic procedures on both knees. My Costco purchases yesterday were over $300. Toward the end of loading it all in the van, my strength was badly waning. Just then Costco employee Rudy came over & with great warmth & care said: "May I finish loading your groceries & take your cart?" No one has better customer care than Costco.
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June 2022 by Heidi L.
I have been to Costco stores all over the country. This one today outshone them all. A lot of people went to the cash registers all at once. They were really slammed. They rose to the occasion in a mighty fashion. The lines were dealt with exceptionally quickly. It was amazing. Thank you.
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May 2022 by Kathy S.
We've only belonged to Costco for 6 months, but we have had great experiences and service. My only problem is that I am handicapped and sometimes I have trouble finding parking. I wish there was a simple solution to the problem. They have several handicapped spots, but they always seem to be taken. I've even left without shopping because I couldn't find a spot.
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April 2022 by M R.
I had a horrible experience at Costco as I know that so many do! Employees were fairly, friendly on the sales floor but as soon as I walked up to the cashier, Melissa, her and her helper buddy treated me like I was a huge inconvenience! My husband and I spent $1,000. You would think that they could be a little friendlier and patient! We had a large order!!! She was rude the second I walked up and he was just throwing my stuff all over the conveyer belt, with no consideration of my purchases! My husband was trying to bag items as fast as he could and the guy was just throwing our items into the cart! They weren't even busy at this time! There was no one behind me in line! A nice man walked up and thanked us for spending so much and being a valued customer and mentioned us upgrading to an executive account because we DO spend A LOT but Honestly, I don't even want to shop here anymore! I have better experiences at Kroger and even, Walmart!!!
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February 2022 by Theresa B.
I love Costco. I think they offer great prices on so many products from electronics to home goods and food staples. I just wish there was a Costco Warehouse closer to my home!
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December 2021 by Theresa N.
While I have almost always been please with shopping at Costco; I have now decided that their Same-Day Delivery "powered by Instacart" is something else ENTIRELY! IF Instacart doesn't correctly deliver your order it's quite an ordeal to try and contact them for correcting it. I ordered (2) quantities of an almost $30 item that they only delivered one of. When i finally figured out how to get ahold of them to fix it (because it's NOT through the Instacart app) they promised to credit my account and it would be automatically applied on the next order. However, on the next order I saw that the email receipt didn't reflect the credit. When I contacted them they said it was because I had ordered wine & the credit couldn't be applied. They said it would automatically be applied on the next order. So in the next order I placed in Nov., I did not order any alcoholic beverages and still it was not applied. I spent 29 minutes on hold on their Instacart support line today (888) 246-2021 to in Italy be told by the nice gentleman that my credit had expired 12/6/21. I explained that I was not told there was an expiration and was pretty frustrated. he put me on hold to speak with a supervisor who in Italy was only going to credit $10 to my account. But after I explained that wasn't acceptable bc I was told the credit was going to automatically be applied to my next order which was BEFORE the expiration date. I insisted on speaking with this supervisor. It was on hold again & the gentleman said his supervisor approved the full amount of credit after all. After I hung up, I tried calling back to ask another question about how to make sure I followed whatever rules there were in my next order but the lady I spoke with (at the SAME number) said she wasn't able to access my Costco Same-Day account (even thought the gentleman had been able to previously) and couldn't verify the credit. She gave me the Costco (800) 774-2678 number to get assistance. Costco's automated system at that number offers NO Same-Day Delivery assist, nor is there an option to speak to a live person in order to get assist finding the correct department! I tried finding something online; however, it simply says to contact Instacart Support at the number above! SO, I have NO good comments about Costco or Instacart after this ridiculous lack of customer service that their Same-day service offers! USE AT YOUR OWN RISK!
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October 2021 by Ana A.
I can't say enough good things about this Costco, especially the tire center at this location. All the staff I have interacted with at this location have been so friendly and caring!
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October 2021 by Wendi W.
The employees in your gas station area need some supervision. The foul mouthed female was just a bit much on a Thursday afternoon - VERY unbecoming language being used in front of families. Apparently she had a disagreement with a coworker .