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August 2024 by Rebecca Klutts
Customer service is severely lacking at this store.
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May 2024 by Mell Mane
Great customer service awesome establishment
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April 2024 by Tykel Robinson
Love the customer service… Hooefully Jordan’s that’s not out will be easier to order through the store
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March 2024 by Aisha “Lilgnat77” Barker
Great customer service
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January 2024 by Robert Stewart
Was good being able to order online and pick up in the store.
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December 2023 by PAUL IRELAND
It was a great experience as always with very helpful staff.
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November 2023 by Katie Lipsey
Love my shoes
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October 2023 by Dominique Quabner
Horrible shopping experience. Couldn't find the right size shoe, this took over 30 min. Then another associate was rude to my children. I wish I could give a negative star.
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September 2023 by Nykki Love
Gave it 3 stars because I have yet to receive my shoes. I got my shirt the very next day.
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August 2023 by Kowanna Hayes
Great customer service
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August 2023 by Avis Gardner
I have tried to call them midday on a rainy weekday to get answers regarding the time the store opens on a launch day, and no one will answer the phone. Called the customer service line for the company, and they stated that I have to talk to the specific store for that information. We have had bad storms today and even called the mall to make sure they had power. Well,...YEP, THE MALL HAS POWER!! Just an extension of poor customer service because I seriously doubt they are just that busy mid-day that absolutely no one can answer the phone. Also, if it is a matter of an incorrect phone number on the site's information, some updates need to take place.
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May 2023 by Reginald Scott
The merchandise is good. The only issue that I have is that the Staff bunch up and Chit Chat and you have to go to them for help. I would like to see a lot more customer interaction and greeting to assist with your needs. Now once you get the attention, they help, I just don’t like to have to seek a person out.
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April 2023 by Deidre Mathis
This is the second time I ordered something that the store canceled the same day I was supposed to pick it up!
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April 2023 by Rodney Livingston
Horrible customer service. If I could give 0 stars I would. I ordered a pair of shoes and had them sent to the store. They sold my shoe when it came in. No one notified me that it came in or had been sold. I randomly went by the store to inquire and that’s when I found out it was sold. They reorder the shoes and supposed to had it over nighted to my house this time but that didn’t happen. Here we are three weeks later still no show and they tell me I have to come in for refund. They can’t even just reverse the charge. I have to physically swipe my card. No one had a sense of remorse it was all kicks and giggle every time I’ve called inquiring. Will never spend another cent in the establishment.
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March 2023 by T. Walker
Nice place good people
