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July 2024 by vance Pitts
Jessica was extremely helpful and very professional. She made my renewal fast and easy. Very polite and a joy to speak with.
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July 2024 by Mrs C
I just love the agents at Cedric Coleman State Farm. Everyone is always so nice and professional, Everytime I call or visit the office. Ms. Jessica really touched my heart today, she really cares about us and it shows. Great Job to Mr. Cedric Coleman and All of the agents at his State Farm office. Thank you for ALWAYS being there! ?
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July 2024 by Axson Fowler
Jessica took very good care of my bisiness
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July 2024 by Nichelle Meeks
The experience I had with Jessica was great. She explained everything and was very helpful, and polite. Again Thank You Jessica. You are a 5 star player. Have a great day.
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July 2024 by janice mcghee
Thanks so much to Miss Jessica . I had a few concerns about my policies and Ms. Jessica did just what she said she would . Researched , resolved and now I’m
all good . Thanks for your service Jessica . You’re a FIVE STAR CHICK .
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April 2024 by Reginald Hawkins
Mrs Latoya was very helpful and kind. Great experience. I would recommend her to family and friends.
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January 2024 by Change Builder
My husband and I were super satisfied for years with this company. Been knowing of the owner Cedric Colman for years and never had any major issues up until we added two new Carson the policy towards the end of 2023. A new name was listed on our policy for 2.of our vehicles that should not be there. The person first name appears to be the young lady name Latoya who helped us set up the policy. I'm so disappointed in how these people in this office has handled this issue and speaking with Cedric Colman has been impossible for months. We are so disappointed.Fees have gone up 2 months higher than ever. Getting help with multiple hands working in our accounts is down right upsetting and I'm hoping the issues we have are resolved soon. Especially, with all the money we've paid to this company for their services. I have spoken to Alonso, Latoya, Joy, and Chari concerning issues with our policy.I'm told by Latoya who first name appears on our policy after she added our new vehicles, that the underwriters are the blame. After speaking with Chari, the staff seem confused as to why fees are being added on our account and how these charges are happening.I have called more than 3 times for help. They're asking for payment but noone is really able to explain why the account is inaccurate in the first place. I called billings on a few occasions but was transferred back to Cedric Colman's office.We need to have car insurance and will pay our bill but we definitely need to find better services if this matter is not handled soon.
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January 2024 by Freeze Koldfront
Chari Brooks is an amazing customer service agent, she cared about the issue I was having and wouldn't stop until the issue was solved, thank you so much Chari you are amazing.
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December 2023 by Laurance Woods
Cold called agent Rejoice Lampkin and received the absolute best, most warm and inviting customer experience EVER! Extremely attentive and professional. She also displayed top-notch patience; taking the time to hone in on each explanatory point. Not only did she match competitive rates, but lowered it with a renters bundle!! 5 stars
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December 2023 by Raissa Malu-Malu
Chari provided excellent customer service. She explained everything clearly and made the whole process smooth and easy!
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December 2023 by Jazmine Williams
Chari customer service was amazing! 10/10 !! Would recommend her to anyone !
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December 2023 by Armandia Ray
Chari was very patient, considerate, knowledgeable, and understanding when I called in with questions about my bill. Keep up the excellent work Chari.
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December 2023 by Justin Allen
Chari is always kind and helpful. Great customer service.
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December 2023 by C S
Great Customer Service,Latoya was very professional and patient with me when I asked questions about my policy. When I called in about payments I spoke with Chari, very kind & helped me with no problem.
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December 2023 by Vonetta Jeffries
Thank you Chari for everything you do ?
