CarMax is a popular destination in Memphis, TN, for those looking to buy or sell used cars, trucks, and SUVs. The business prides itself on providing a large selection of vehicles and a hassle-free, no-haggle shopping experience. Customers have noted the friendly and helpful staff, who assist throughout the car buying process. Many appreciate the straightforward checkout process, although some mention that the time from decision to driving off the lot can be lengthy, sometimes exceeding two hours. While the overall experience is generally positive, some reviews highlight issues with vehicle inspections. Instances of missing accessories, such as remote keys and headphones, along with minor mechanical problems, have raised concerns about the thoroughness of the 125-point inspection. Despite these issues, many customers express satisfaction with their vehicle purchases and the customer service they received, noting that representatives were knowledgeable and courteous. Overall, CarMax is recommended for its easy car buying and selling process, although some customers advise being aware of potential inspection oversights. With a commitment to customer service and a large inventory, CarMax aims to make car shopping a pleasant experience.
Experiance was fair. Took 3 hours to get deal finalized. Communication was not good. Business office seemed disorganized.
January 2025
Everything went well until I found out the brakes on my car were actually leaking grease and had to get them changed
November 2024
The representative was friendly and the process was smooth and easy. Only issue was that they didn't advise that there was only one remote key for the car
