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March 2024 by jessegrace1
We had the opportunity to be met by Mrs. Kimberlyn as we walked in. She was just smiling & let me tell you.. SHE'S THE BEST! I've got to brag on the rest of the staff as well because they also did an excellent job! It was our daughter's 1st experience & one she will never forget. We couldn't be more pleased with how everything went.HIGHLY RECOMMEND! 11/10
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March 2024 by scaews
For my little sister (5th bday) we took her here to have fun. The place was great and there were many options but the employees kept advertising different things to her, causing us to spend more money. I get that it's business but it's still manipulative. Otherwise though, great place.
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January 2024 by Jazsmin P
So adorable, loved stuffed animals!!!!!!!!!!!!! ❤❤❤❤❤
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January 2024 by dlesiree shaen
Worst build a bear ever. if i could give it a zero i would. very unprofessional. especially this one white lady i couldnt get her name but i know it starts with an A. Bad customer service and she had an attitude and made me super uncomfortable.
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December 2023 by Jocelyn Garcia
The experience was great the staff was friendly and I got my Kuromi build a bear
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November 2023 by Eric Falconer
It's a kids dream land. Friendly and helpful staff keep the magic alive.
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November 2023 by Brooke H.
4 stars for nice selection, 0 stars for customer service . Arrived right before 6:40. The lady rudely said you can come in but we close in 20 minutes ( 8:00 was the posted closing time). My daughter had in mind what she was looking for (she's a teen). As we started looking the lady asked do you want to stuff a bear because we are closing in 20 minutes. We were trying to quickly look,but she was hovering and reminded us once again they were closing soon. We decided to leave.
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August 2023 by Kurstyn Y.
Could y'all not upsell my kid. Maybe ask the parent cause all the child will say is yes with no concept of cost. And since we have like 8, I thought it was rude not to ask the adults
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June 2023 by Joseph Patterson
We go to these places all over and I've never had a bad experience in one great job
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May 2023 by Denisha Roberts
The associates at this location were very personable and helpful. Nice variety of pets available and loved the variety of clothes and accessories. It is a fun place to shop for all ages. ?
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April 2023 by James Mathis
Associate working yesterday didn't care to be there. She was sweeping, didn't greet us, or even attemp to help. And when I asked a question she was rude and carried on as if I wasn't a paying customer
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April 2023 by Tarvis Williams-Mull
I was in the store for almost two hours BECAUSE there is so much to choose from which is always great! The staff was very helpful and patient!
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April 2023 by daily nuggets from bible
Took kids and wife to get a build a bear and staff was excellent!
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March 2023 by Tierra Gipson
Worst experience at build a bear ever. The first time I went two years ago as soon as I walked in I got helped , spoken to as soon as I came in and they walked through the whole process . I came with my best friend and his son today . No one greeted us when we walked in to helped we walked around and figured everything on our on. The lady who stuffed the bear was very rude to my best friends son, she even put hands on him , he was very excited so he was trying to grab the bear as she was sewing it up and she basically pushed him , she didn’t have to do that . If you want A1 customer service and nice people don’t go to this build a bear .
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December 2022 by Mary Sutton- REALTOR
We love the pay your age bear program.