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March 2024 by Gavin Reynolds
We recently hired an SUV from this location to travel to New Orleans. I'm sorry that I can't remember the name of the counter staff however I can say he was very nice, efficient and our car was ready, filled up and clean. We knew nothing of the local area and had a long drive ahead so wanted to fill up on breakfast before setting off, he gave us a name and directions of a tried and tested place not too far away and was very informative about the local area. We will be travelling to Memphis again next year and I'd have no issues whatsoever about using this location again. Thank you, Gavin
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February 2024 by Kenny Williams
No communication. Poor service. Inconsistent. Car smells and is damaged
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February 2024 by Katy Kakes
Absolutely the worst rental place in Memphis! Representatives were extremely rude and disrespectful and lied to me about having a vehicle for me. I drove 90 miles to pick up the car only for them to tell me that they did not have any vehicles at all and I can be put on a waiting list. Talked to two different disrespectful individuals one was a male one was a female do not waste your time dealing with these clowns they will not take care of you or get you put in a vehicle whenever you need .
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January 2024 by Valandria Taylor
Avis is a great place to rent a vehicle from they accommodated up by upgrading our vehicle then they all gave us free days for the inclement weather
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December 2023 by Lance Fair
I arrived at the opening time and met Cedric. He had to move a few cars to get to the one I had rented. He was very professional and kind. He made sure the car was clean and sent me on my way. It was a pleasure dealing with Cedric during this busy time of year. I would highly recommend renting from this Avis location when you have a need.
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December 2023 by abdelaziz morsli
Very bad person in agence on day 11/22/2023 at 10:30 am. Because I did reservation online and I did show him number but he told me no car for rent. when I did try to discuss with him he open door for me to leave.
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November 2023 by Altamash Cheema
They gave me an electric car instead of a gas car (which I had reserved 2 weeks in advance) and the staff member was not honest about the range of the car and charging. Spent the entire day worrying about charging the car as it takes hours. Don't go here if you value your time.
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October 2023 by Jack Mathis
Cedric was awesome! This guy knows what he is doing. I had to wait a day for a car but Cedric called me first thing the next morning and got me fixed up. I will definitely be doing business with Cedric in the future.
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October 2023 by Gerald Cole Jr (Conan Hercules)
Great rates great reliable vehicle and it was exactly what I wanted. The representative at the Madison downtown location is so cool down to earth & chill . I love good old fashion everyday people like him.
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July 2023 by Piaja Brooks
This location was sold out on my initial desired day of travel so I delayed it by 3 days just so I could come here. Peace of mind is priceless! On both occasions, Cedric was extremely kind, reliable, and responsive. He’s attentive to the needs of every customer and more importantly makes you want to choose AVIS over their competitors.
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July 2023 by Eileen Morrison
I recently started traveling for work and I’ve been renting cars from the Downtown Memphis Avis location for a few months now. Cedric has always been phenomenal. He is professional, friendly, does his job well and fast (which I appreciate as a Jersey girl). He has even called me before hand to let me know my car was ready early.Most recently, I had a flight cancellation and had to drive my rental back to Memphis from NJ in order to get to work the next day. I was initially given a massive bill that I was not able to afford but Cedric worked with me to get the bill to an affordable and reasonable price.The cars have always been perfect but Cedric makes using this location worth it. I’ve been to so many different rental locations now and nothing compares to this one. I would give more than 5 stars if it were an option!
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July 2023 by Liv3LaughL0v3
I recently had a 12 noon reservation and the person who was going with me to drive my car back home was running late which made me late. I arrived at Avis at 12:05 and the worker who was headed to his vehicle asked if he could help me. Told him I have a 12noon reservation, he tells me they close at 12 and they tried to call me and they didn't have anything plus everything was time sensitive and all the other stuff... basically I wasn't going to be a getting a car from this location. I was in shambles bc I had non-refundable reservations on deck. He saw that I was really in despair and began brainstorming for other possibilities. Finally reaching out to the airport location to take care of me. Even though I had to wait a few hours, I was able to get a vehicle and make my trip. I appreciate everything Cedric did for me. He's always shown professionalism during my 10+ years of being an Avis customer. I would like to add that maybe Avis should cut off being able reserve at a closing time, maybe make the last reservation time 15-30 mins b4 actual closing time. Other than that, my experience with them have always been great!
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July 2023 by Tiffany Williams
The downtown location service is impeccable. The Manager, Mr. Wright is always nice, fast, and cares about his renter's experience. Tell him Tiffany sent you. Plus the location is perfect.
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July 2023 by Michael Opara
Return experience needs to improve. Got 3 wrong parking direction (7/23/2023 between 7 to 7:30pm) from 3 staff member that I almost exceeded my rental time. So fortunate not to have paid extra because of them.
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June 2023 by Brandon Bouye
Great service above and beyond greatly appreciate the everything the folks at 224 Madison Ave Memphis Tennessee did for us
