AutoZone Auto Parts has mixed reviews. Some customers experienced difficulty finding parts and faced delays, with one needing a refund after multiple visits. However, the staff received praise for their helpfulness and knowledge, with employees like Miss Keisha J and Mrs. Sherita Horne providing excellent, friendly service. Customers also appreciated the diagnostic assistance offered by associates, despite some diagnoses being incorrect. Overall, the store is known for helpful staff, but experiences with product availability can vary.