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August 2024 by Larry Turner
Great customer services, and good energy through out the store
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August 2024 by Anne Amato
Stephon was so easy to work with! The pricing was great, the quality was great, and the buying process was so straightforward and simple. I’d definitely shop here again!
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July 2024 by Michael Opara
Swift and Courteous Service. Highly recommend this Store.
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July 2024 by O Hearn
Bobby and Jerry were EXCELLENT
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July 2024 by DM S
Quality merchandise at affordable prices. My outdoor furniture was not damaged anywhere at all. The best of customer service from Stephon and Keke. I will continue to be a customer and highly recommend this location.
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July 2024 by Paul Payne
Really enjoyed working with the friendly staff.
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July 2024 by Rod Row
Excellent experience coupled with legendary service!
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July 2024 by Kesha Baldwin
Keke was a delightful person to work with! Very friendly and professional! She went up and beyond to help me and my mom find what we was looking for. Definitely will be coming back to shop with her again! Thanks Keke!
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June 2024 by Devin Warren
Great customer service and better prices
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June 2024 by Gina Neely
Very helpful and a lot of choices.
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June 2024 by Ruby Nash
The customer service was great my sales person treated me with nothing but kindness a great smile and she hear to my ever needs while shopping at Ashley store, between 1&10 She's gets a 10. And above.
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June 2024 by Rob Coleman
Great crew, showed me what wanted, gave me a great price. Recommend this place to anyone looking for a deal.
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May 2024 by Gloria Jones
My experience with Ashley was GREAT. Stefan was VERY NICE and kind! His customer service was the kind that I like, he knows how to treat the customer.
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May 2024 by Samantha Kimball
Had a little bit of trouble making a decision (because they have a huge selection) but once I finally did, the crew was so kind and fun to talk with. We were giggling and joking the whole time! It was a very easy process checking out, just a few signitures and some delivery talk, then I was out the door! Would definitely go back if I am ever in need of some more furniture. Now let's just wait to see how delicately it gets delivered.
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May 2024 by Ron B.
Beware of Ashley's on Winchester Memphis, TN.!!! It is a privately owned store and will not treat you well at all. And Ashley's Corporate Customer Service is not there for you, either. No one understands policies the same. No one has authority to correct matters. No one will acknowledge what their own tech people say when inspecting the merchandise. In fact, Ashley's uses a 3rd-party company to service/repair troubles with furniture, and then limits them to only report using their limited reports sheet....and there is no way for the tech to give an accurate description. When leaving, the tech said, "good luck, because you are in for a long drawn out fight that you can not win". "This is not a good company". It has been two months and we still are sitting with what their own tech person said were "factory defects". After having cushions replaced and being told that the arms on our two chairs and the cushion on the ottoman could not be fixed, Ashley's insists on sending out more cushions and will not fix the arms or ottoman. Yet they are considered "factory defects". We had the chairs three days and on the forth morning the cushions are still sitting down in a "hole" because the chair table (the supports under the cushions) will not keep you from sitting down on the front board of the frame. The cushions crush down and do not recover. The fabric is wrinkling up as if they were used for decades! They are just a horrible design. And there is no way of knowing such until you go to use them a little bit. But Ashley's is saying ' oh, its been 72 hours so your stuck with just getting new cushions sent. We did not ask that they refund money, but that they let us return the "FACTORY DEFECTIVE" pieces, (two chairs and an ottoman = $1700+), and reselect to an equally priced options (including paying the difference if new selections are more expensive). They want to just replace with the same pieces and start repair process over. If you finance with them for more than 12 months to take advantage of the "no interest" they INCREASE the price of each item AND the shipping that more than compensates for their "interest". Sneaky! aren't they. By the way......From the very beginning, the store manager, Mr. Wali Nado, has not once returned my calls or messages that I have left. Nor has anyone reached back out to us to try and help resolve this nightmare. I have tried to get help from the sales person, but he just passes on messages to the manager that always fall on deaf ears. And the sales people seemed to be trained to say nothing or know much so that nothing is said that would cause them to have to back up their products. In fact, their store basically runs on the policy: 'Get their money and signiture and get them out the door before they know what they just signed off on!'
