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November 2023 by Google user
Jacob and Rocky did a fantastic job of taking care of our garage door that was malfunctioning. They went above, and beyond what was asked of them. I would recommend them to anyone in the Germantown Tennessee area or Memphis TN for that matter.
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January 2023 by Eric M.
Pretty poor customer service. I see I'm the fourth review of this company and also the 4th to give just one star. Ought to tell Rocky something about his service model. I e used them before and have even referred them a time or two, but I won't be doing that again. Couldn't get Rocky to even make an appointment with me for days. But Automatic Gate Construction came within hours of my call. I'm using them from now on.
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September 2022 by Cathryn Abel
These guys are awesome !Very knowledgeable & fast install with the latest available !Very professional. Spent extra time being sure everything was operational & worked with app !Highly recommend them !
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July 2022 by Bill Wells
Experts on garage doors and gate openers. Rocky’s team provide a great value in skill and equipment. They were quick to get their work done and patient to work with me to set it up. Very pleasant guys on a very hot day. They knew all about their products and options.
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May 2022 by Deacon Mike D'Addabbo
I have used ASAP and Rocky for going on 20+ years. I have never beed disappointed or felt taken advantage of. When we moved into our house 25 years ago we had the original Stanley Gate opening system installed in 1978. Rocky searched and found parts as needed to help us avoid the expense of a new gate system. We finally had exhausted all parts suppliers and got a new Liftmaster system a number of years ago. We had no problems until last week when I tried to program a car and instead wiped out all the gate settings. I called and Rocky came right out to fix my mistake. This company has always treated us faintly, worked efficiently, answered questions, helped us work through setups and priced reasonably. We will not call anyone else. We are loyal to vendors who demonstrate sound business practices and value their customers. Mike and Sarah D’Addabbo
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September 2021 by Ricardo Machin
I recently had problems with the gate opener and noticed an ASAP service sticker on my gate opener and called them for service. (I purchased this house a year ago, the previous owner used them) They charged $148.58 to come out and said that the money counts towards the fix . They came out and checked if the data/power cables were loose, the cables we ok, and then tried to open and close the gate a few times. They said that they gate opener arm was broken and that I would need new gate system and quoted me a new Liftmaster system for $2215.I asked if only the arm could be replaced, they said no, and I asked why and he representative said that it was too old and. I told the rep that they still sell these systems and their replacement parts, therefore that was false.Then they said that they could not replace the arm because don't service my brand, which is Linear Pro Access, that they only service Liftmaster which is what they sell.I asked why since I could buy the arm alone from multiple vendors. Then they changed their story and said that they could install it for $288, but since I had already paid $148.58 I would only have to pay the difference about $140.I ended up buying a new arm installed it myself, it is up and running , and it cost $400, it was very easy to install. I asked for a service fee refund due to the poor service but never heard back from them.I also asked for a quote for a garage door opener and a new door. They sent me a quote for garage door opener for over $700, no thank you, another company came in $300 cheaper and did an amazing job. I also never received any quote for a door from them, but no worries, a new door was ordered from another vendor !I hope other people can learn from my experience,Best Regards,
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September 2021 by Zach C
No call no show.Thanks for nothing.
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November 2020 by Allison Burris
Second time Rocky has come to our rescue, first he fixed our original installers (NOT ASAP) botched installation. Lighting strike messed us up second time, afraid our board was fried, Rocky came after dark and checked it out and reset and tested and all was well. Honest, reasonably priced, and a good guy,would HIGHLY recommend. Thanks, Rocky!!
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November 2020 by B F
Awesome service. Estimate over the phone via text & photos of the issue. Came out in the pouring rain. The repair process was explained and a brief this and that about the gate opener. Welded the post bracket back in place and everything is working perfectly. Even took the time to resolve a separate issue with a garage opener.
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November 2020 by Kayla Smith
I had Rocky come out and fix our door and he was very friendly and did exceptional work and my garage door is like new again! Will definitely use them again in the future!
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November 2020 by Jan C Helbling
Professional group of workers who were prompt and resolved the issue. Would definitely recommend and use again. Thank you!
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September 2020 by Darin C.
Very disappointed in this company. Had our gate opener installed in 2015. One of the installers was very homophobic and I had to ask him to keep his opinion to himself. Flash forward 2020 opener needs to be fixed and called them about it. I was told by the technician that this opener was obsoleted in 2014 and they could not fix it. Said a replacement would cost $2700. When I asked why they sold me an obsolete opener he didn't have an answer and the. Said he had a $900 opener they could use. No real help in trying to solve this issue and not happy at all that an opener that was a year obsolete was installed on my gate.
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September 2020 by Adam Belward
They know what there doing. Reasonable priced.
Nice people
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April 2020 by Corinna Farmer May
Fast service and they were able to fix two issues within ten minutes. Very nice technicians. Highly recommend
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September 2019 by Jess Taylor
Just had a new Liftmaster operator installed! Service & install was so quick! My new operator is so quiet as opposed to my old Genie operator. I got a few add ons too! The LM light helps you know when you are close enough pulling in! Really helps! Thank you Asap!!!!
