-
April 2024 by J K
After several attempts to contact you and emails, chats. It’s time to go to the State Contractors Board, in 2 States, I have completed my obligations to move forward. ARS makes it difficult at best to contact on issues.
-
March 2024 by Irene Puleo
After having ARS for a few years they told us we needed AC units so we got some nice Carrier AC units but after having them put in in August of 2022 the unit what's going on and off and on and off and the gentlemen who comes out to check them was just there in November of 2003 and did not say anything was wrong with them. When the next man came out to check the units again and he said that the bolt was loose probably from the air conditioner vibration and that the freon was all gone so we were charged $500 for 5 gallons of freon from a practically brand new air conditioning unit that was fine in November. So after telling me that carrier was a really good unit they then were saying that basically it was falling apart from use after a year and a half.. I so don't believe that and I am going to call the CEO of carrier and I am going to call the Attorney General's and if I have to I will go on television. We were highly taken advantage of and I am not appreciating that and I did change my company. I feel like ARS are scamming us
-
March 2024 by Marck Linnemann
This location is suppose to be the HQ for all rocky mountain div. But does not seem to want to answer called. Continued tries to their 901 and 855 go unanswered or busy - probably form others calling to complain like me. Stay away from this company - they charged us for work they never did and work that was under par for a typical plumbing company. I am seeking legal for issues they fail to take responsibility for.
-
December 2023 by Bob Beideck
Call to complain and get switched to the other plumbing division in my area after numerous failures by the assigned plumbing division, but was forced to deal with the very division I was complaining about. Very disappointing and it’s making me reconsider whether the HVAC’s quality of service is worth the effort to have a single company and stay with ARS.You could have made it much simpler, I asked to be switched to the Dallas plumbing division, but you let the poor customer service from Fort Worth continue that doesn’t even fully understand why I’ve had it with them. I’m only willing to try so hard to stay for HVAC and you’re failing right now!
-
November 2023 by Matilde Villachica
If I could give this company a negative I would ! Issues with ongoing roof for the last year and they send multiple people to fix it and then it rains and the same leak in the same spot they installed the AC. I told them to just take AC and give us money back and nothing . Then I asked for corporate number and they gave me bogus number . Scam don’t go with them . Also don’t write me that you will send complain to quality manager because I have been there done that with them and no resolution .
-
November 2023 by C Shep
I called ars 11-2-23 and scheduled an appointment for the same day between 4-8pm the technician called me at 2:30 asking if I was home I informed him I was at work but I could meet him between 4-4:30pm. We agreed to meet at 4:30pm well at 3:38pm the technician called again and stated that they gave him another job and ask could I reschedule for the next day 11-3-23 between 4-8pm I agreed. On 11-3-23 I arrived home at 4pm I called ARS at 4:40pm and was told the technician never reschedule my appointment. I talk with a customer service supervisor and he promised he would send my complaint to upper management and he scheduled me another service call for 11-4-23 between 12-4pm . Well on 11-4 at 5:45 I called ARS and was told that I didn't have an appointment scheduled. They finally showed up on 11-6 after I made another called BUT I HAVE NOT HEARD FROM ANYONE IN UPPER MANAGEMENT
-
November 2023 by Richard Jones
10/30/23 Horrible service from the Orlando office. The A/C unit they installed 3/5/22 the compressor is no good. The office will not answer my calls for 3 days so far. 11/1/23 Nicolas said he would have the supervisor call me back, but that was another lie. I am waiting for an answer from the corporate office now. Lets see how long this will take.
-
October 2023 by Trache
Scammers!!!! Now that my family got me involved I don’t stop until I get a resolution and this sorry excuse of a company is held accountable. Beutler, a subsidiary of ARS, knowingly installed a faulty AC in my grandparents home (not once, but twice) and have not been showing or offering a refund. Being that their elders and my grandpa is on hospice, I’ve contacted the county and it is elderly abuse. They all need to be bankrupt because Beutler and ARS have both been contacted multiple times and per usual have not done anything. That is why I’ve contacted both the federal and state licensing boards to file a complaint for financial exploitation (a form of elder abuse). I’ve contacted multiple media outlets about the issue and will meet with an attorney this week. The county inspector is also coming out later in the week and I’m sure they’ll be fined. Look at all of their horrible reviews on here and on yelp before you even consider going with a fraudulent company. Absolute trash.
-
August 2023 by Kimberly H.
Bad service I've been waiting on 550.00 for over 4 months where they have not abided on a certificate that is good for up to a year if they couldn't fix my issue in 24hrs they guarantee you 550.00 plus each day it's not fixed that you have to stay at a hotel both would be compensated to me it took over 4 technicians to come out for different days they seem to not know what to do or what was wrong I don't know where they hired the 4 guys but each one need more schooling on hvac work finally I got someone out to find out it was faulty wiring on they end and malfunction thermostat they have continued to give me the run around with this certificate that they said they would alter if they can't fix things in 24hrs please don't use them home office in Memphis never return calls nor answer phones and the manager at Nashville location has a lie every time I've called I recommend going somewhere else
-
August 2023 by Creola Woodall
I was charged 1870 for a install water heater that cost under $600 with a $175 discount make the payment $1695 I was charged me over $1000 to install a water heater upon checking every company I have call that this is totally out of range of what it cause to install a 40 gallon water heater feel you totally took advantage of me and my dying husband who passed away 9 days later there was also problems with how you mess with with my air condition while installing a new furnace trying to force me to buy a new air conditioner unit I didn’t need only to learn from another company that there was nothing wrong with my coils it tray because you bent the medal tray back so that the tray carrying the water to the hose on the floor had been bent forward causing the problem something that didn’t not happen on it own because the try was to thick and there was no problem prior to you messing with it he told me there was nothing wrong with my coils I was lied to he bent it back and in place and no problem since another was the pipe replacement that was to be done they put the wrong pike into the ground try to hurry up and cover it up until lucky for me my neighbor who is a city inspector noticed the truck and asked for cadential and said don’t cover up that or the plumbing being done to install a Bathroom downstairs until he come back to inspect it leading us discovering you had not gotten a permit to do the work which you hurry down the next day to do and the pipe that was placed in the ground for the kitchen you hurry up and tore up and replaced with the right one you not only took advantage of us but was shady in you work practices and sought to Beat and mislead people like me with your statements in Google reviews, as you say you provide exceptional service that is inline with prices across the country as an excuse to cheat as many people as you can is what I think and you owe me a refund on the price gouging of the water heater installation “Waiting “
-
April 2023 by Gail Ward
Had a contractor come to give an estimate for a new 3 ton Trane AC unit. Got an estimate of 16,500 plus 6500 for duct work. Wanted to know if we owned or rented, plan on financing etc. first question was how much did we have budgeted. After the quote, he asked what did we think the price should be, told him high cost of 12,500 and he replied he could do it for that price. What should the price be? Who knows as it seems they will try to rip you off, then try to get you to take another price. Needless to say, won’t be using this company. Maybe the owner of ARS should do an undercover episode again and see what it REALLY going on or maybe this is how this company operates.
-
November 2022 by Neil Patel
Mark did such great job! He did check make sure everything work fine. He take is time and fix it. I highly recommend his service and very professional ?
-
November 2022 by Amanda Chestnut
Tyler & Ethan are awesome they are a great asset to ARS!! They did a GREAT job on our electrical work. The entire process from start to finish was smooth and quick. Very glad we went with ARS. Thanks again guys we appreciate it!
-
October 2022 by Kristin Trainor
Excellent Service provided ARS Tech Richard Lyerly!Very knowledgeable and pleasant. Will definitely call them again. Great Service
-
October 2022 by Chuck Berry
Very good job and great service.Technician was very nice, informative, and considerate.Thank you ARS.
