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April 2023 by Collean P.
The postmaster (Constance Ratcliff) at the Mason, Tn post office is rude and very unprofessional. My daughter and I complained that the driver drove in our grass and caused damage. Constance was adamant that the USPS driver did not do it because they have been trained well. I mentioned to her that it could have been a mistake since anyone can make a mistake. I let her know we are not expecting any compensation, we just want to bring it to her attention so it won't happen again. She insisted that it must have been another carrier because their driver would never make a mistake like that. She then said that since our long driveway is not paved, they will no longer deliver our packages to the door. Instead, we have to come to the post office to pick up our packages. The driveway she's referring to has absolutely nothing to do with where they drove in the grass (that part of the driveway is concrete). This is definitely retaliation against us for complaining. We have been in our home for almost 6 months and the driver has never complained about delivering packages to our door because of our driveway. Now, all of a sudden because we complained, Constance says they will no longer deliver packages to our door because of the gravel driveway. That is definitely retaliation.I would like to see something done about the way Constance treats the customers of the Mason post office. I'm sure she has done this to others because of how demeaning and condescending she was to both me and my daughter. All I expected from her was good customer service and for her to say IF the USPS driver caused the damage, to apologize and speak to the driver. Instead, she was very argumentative, defensive and dismissive towards me. She also taunted me by saying her employee heard our conversation and will back her up. Of course the employee will back her up because she's afraid of losing her job if she doesn't back her up.We have filed a complaint against her. I ask that everyone she has treated this way to please file a complaint against her with the Post Office Consumer Affairs and also write a review on this page. This has to stop. She should not be allowed to get away with treating customers this way. The customers of the Mason, Tn post office deserve better.
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May 2022 by Dena Harrison
Packages are ALWAYS LATE, LOST OR JUST DISAPPEAR! CAN'T TRUST THEM TO SEND A SIMPLE LETTER! Mail delivery ppl are nice. That's about it!
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September 2021 by Tadoe Muney
Our carrier is awful. Everytime I'd have a schedule package to be be delivered, they never deliver but place undeliverable package slips saying sorry; wasn't able to deliver, but wants me have go to office to pick up my packages.
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June 2021 by Elvis Warren
I filled out a form stating who lives at my address twice, yet I'm still receiving previous owners mail. It has been 8 months. I've also been awaken by the mail person on several occasions, because she has refused to leave her car, she blows her horn for 2 or 3 mins. one occasion I did not go out side I watched her get out walk half way to the house and throw it on the porch luckily nothing was broken, it even had fragile on the package
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December 2020 by Sheila Lincoln
Our carrier is awful. I have made numerous complaints. With my recent complaint the postmaster Constance's solution is to punish me by having the carrier place undeliverable package slips so I have to go to office to pick up my packages. Constance gave me a 1800AskUSPS number which send me in circles. Just awful.
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August 2020 by Gwendolyn Kilpatrick
Great customer service!
