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“Customer service matters! I went in today for help on what to wear to my son’s wedding. They were busy with another customer and still took the time to help me. Both the owner and the associate, who had only been working there 4 days. The owner made some phone calls when I wasn’t crazy about the color of one of the dresses. What I ended up purchasing, I’m very happy with. Thank you for taking an awkward experience for me and making it enjoyable!”
“Great selection and cute styles! Just a friendly suggestion: please post your return policy somewhere that is easy for customers to see (I could've just missed it). I wasn't aware you couldn't return an item to the original form of payment. Exchange or store credit only. Make sure you try on your clothes before buying!”
“As soon as I entered the store an employee Vanessa met us and told us all about the sales going on. She even showed me to the clothes that were my size and had me a room waiting with everything I wanted to try on!!!! Beyond pleased with customer service”
“Alan Woods Foothills Mall store 2046
I have shopped at this American Eagle for many years. Alan is an asset to your company. His ability to assist customers, manage the store, and remain polite and friendly are a few things he does extremely well. He would be an excellent trainer or opener for any store. If it was my business, I’d find a place for him to do even more. I don’t personally know him, but I know an exceptional employee when I see one. If he owned the store he could not do any better. He is amazing. When I order and pick up at the store, he asks me how it fit and offers to get different sizes. He always gives me time to browse before trying on what I ordered. He prepares a room and puts my merchandise in it as I shop. He gives suggestions on the merchandise in the store. I always end up buying more and I’m very happy with what I buy. Alan is fantastic. This is the third time I’ve written to you. He has never received any feedback. He should definitely be advanced.”
Womens Clothing
Womens Clothing
Womens Clothing
Womens Clothing
Womens Clothing
“WOW!!! I ordered several things on line on Friday!! my package was here on TUESDAY!!! order was correct & items were as PER THEIR USUAL better than anticipated!! I love this business. they are certainly carrying on the tradition of their parents & grands with their customer-comes-first policies & superior quality of unique items!! KEEP UP THE GOOD WORK!!! Ronda Gregory”