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January 2024 by Alaina Jenkins
my elderly grandmother (65) went to the Montvale laundry mat earlier today at 6:30 pm to which she was met with a man who works in the gas station area who was harsh, rude and cursed at her multiple times. he argued for 10 minutes that it was closed even though the sign in the door said it didn’t close until 7:30. finally he let her in and said she had ten minutes to dry clothes she had washed prior that morning. he came in around 10-15 minutes later and started yelling and cursing at her. though my grandma old, she is fiesty and argued back. he ended up mumbling and yelling at her during this then slamming a door shut and walking away.i can in around 7:15 to help her get her stuff and pick her up for some food. when i walked in he gave me a dirty look and has the laundry mat door closed so i had to walk into the gas station and through it to get to the area my grandmothers at. we sat there until 7:24 as my grandmother was still putting her clothes in a basket which was difficult to do because she feared putting the basket down for all the roaches that were climbing onto everything and everywhere.he come in stomping his feet and yells at my grandmother time to leave, and i responded with “ she still has about 5 minutes which is all it will take for us to get out of here.” he walks to the back and turns the lights out on us which was only making it harder for my grandmother to get out because of her poor vision. as he walked back around to go into the gas station i asked why he did that as we still had time to get out before it closed as is it was now only 7:25. he just cursed under his breath and slammed the door the cut off the gas station to the laundrymat. He was very rude and had poor customer servive. i believe he wanted to get everyone out because of the time his ride that picks him up from work gets there, which is right at 8:00. As for the cleanliness, well there is none. Roaches scatter the floor that looks like it hasn’t been swept since BC times and sticky surfaces all of the counters for where the clothes go. Dryers run poorly and washers and dryers were so dusty that i am convinced they have never been cleaned. the tables for sitting were sticky and had garbage underneath them and on them. dirty socks and other pieces of under garments were left around the entire area. the back room looks like it’s under construction ( it’s not it’s just litterally not been finished yet, even after years of this place being up and running). and like i said… so. so. so. many roaches my grandmother was scared to put her clothes on the floor....photos with proof
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November 2023 by Romero Aldama José Roberto
Guy who serves very disastrous
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September 2023 by Lauryi Knowles
Very crusty place. Accidentally put $$ in a broken dryer & manager at convenience store didn't want to refund my $. He got very rude & raised his voice. Won't be back.
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July 2023 by Monica Brown
Always a good outcome here. Owners are friendly and very affordable. The place is clean.
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June 2023 by Diann McMillen
Very dirty place. There's not a sink anywhere to get running water, so I'm not sure the last time anything was cleaned. Another customer mentioned cockroaches they'd seen in there before.
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April 2023 by Boss Buziness
Clean and everything's work!!!
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March 2023 by Teresa S.
Clean.
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March 2023 by B L
Not many people when I went. Funny I had a lot of dimes man at counter would only change a dollars worth for quarters. In which when I wash he'll get back anyway.
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March 2023 by Sammy Martinez
Cheap/ clean and the owner makes change for you but there is also one hidden buy the door that connects to the store
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March 2023 by Kristina Heaton
Washer messed up not once but twice and the guy that works in the store and laundry mat refused to give me a refund.
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March 2023 by Mary Schmidt
Been doing laundry there for 4 years. Always clean. The owner and his employees are always very helpful.
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March 2022 by MIGUEL EDUARDO NAVARRO PARDO
everything works correctly
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March 2022 by Darren jordan
Cheap to wash and dry your clothes
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March 2022 by Becky Stephens
I love the little washers...you can't find them anymore...this seems to be only place in Maryville/Alcoa that has them. The only odd thing is the lack of a change machine.
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March 2022 by Jeff Hall
Was extremely clean. Only one washer and one dryer under maintenance but that's expected. ATM in convenient store (same owner I assume). Guy was very friendly and nice. $2 to use regular washer, $0.25 for 7 minutes on dryer. So probably took a $1 to finish drying. ?
