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February 2022 by Barry Hodgin
Donna Walker has been my CPA for 23 years...She has handled my business and personal accounting in an extremely timely and professional manner.I would recommend her without reservation.
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January 2022 by Bree Wilder
Buckle up. This is going to be long. Do not work with Walker & Cummings. Specifically Eric Cummings. This was quite possibly the worst customer experience I have ever had. I met with Eric in March of 2021. I needed help cleaning up some financial stuff, getting me set up properly for business taxes, and was really hoping to hire someone that could help me throughout the year. I took 2 file folders to Eric (this is important to remember), went over everything, and left there feeling relieved and confident that he was going to do a great job. That was the last time I felt confident in him. Over the next ELEVEN months, I emailed and called and emailed and called and MAYBE talked to him every 3rd time. He lied repeatedly and said he had called/emailed me. Zero record of that anywhere in my accounts. He didn't do ONE thing he said he had done. I finally asked my husband to reach out because maybe he is just one of those not great guys that prefers to work with men. He told my husband that he had part of the work done and was just waiting on information from me (never requested) and would "call him back in 24 hours with the list." Not to my surprise...he didn't. Which finally led my husband to see that this was not a ME problem but an ERIC problem. Two weeks later I finally sent an email to main desk and him and told them that I wanted all my paperwork put together and that my husband would be coming to pick it up on a specific date by a specific time. So my husband goes and low and behold Eric is off in Jamaica, never acknowledged or let anyone know that we were coming, the receptionist had no idea. So she gets him on the phone and Eric proceeds to tell my husband that I NEVER gave him any paperwork and that I was not telling the truth. My husband calls me to let me know and that is when I had it. I called the receptionist, gave her the full rundown of what had been happening, and told her I wanted a phone call from Donna Walker in the next 20 minutes or I would be calling back every 15 minutes until I spoke to her. She didn't call. And so I proceeded to have to call back. Miraculously Eric remembered after my 3rd phone call that I INDEED had given him 2 file folders and he THINKS they are at his home. But we surely can't know that because he is out of the country and now we have to wait for his WIFE to get home and check for my PRIVATE PAPERWORK. And it's Friday so of course, I won't even know if it is there or even be able to get it until Monday. Monday rolls around and oddly enough the wife is TOO BUSY to bring my PRIVATE PAPERWORK to the office of Walker & Cummings so I have to wait until Tuesday now. Tuesday comes and wonder of wonders my paperwork is found and waiting for me at the front desk. I have had ZERO contact from either Eric or Donna apologizing for their horrible customer service or the lies Eric told my husband. And now that I've had this experience I go back and look at reviews and this actually seems to be the norm with Eric. Do not work with Walker & Cummings. It's a waste of your time.
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March 2021 by Christopher Olson
Dropped off my business taxes to get done. Waited for about a month and did not hear anything. Sent emails and did not receive a response. Finally I called and they said they were very busy but working on it. Waited another three weeks and emailed again. No response. Called and asked for an update and they said they would call me back. No call back. Finally I sent my wife to retrieve my papers, they said they couldn’t find them all and that a new person had been working on it and that they left the company. So all of my tax info was sitting in various piles. Finally they found it all. What a joke and a waste of my time. Do not go here.
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February 2019 by Judy Charlene Ogle
Accuracy and customer satisfaction are always first.
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June 2014 by Ben Labout
Bring your taxes to Donna! She is great.
